Suman Bhattacharjee Email & Phone Number

Greater Delhi Area

• Collaborating with the Restaurant Manager to devise strategies, targeting optimal sales, superior customer satisfaction, and profitability in a competitive market• Leading the recruitment and training of diverse front-of-house and back-of-house staff• Overseeing daily operations, emphasising meticulous opening/closing procedures, prioritising VIP table reservations, and ensuring prompt food and beverage service that meets international standards• Managing inventory with precision, liaising with both local and international suppliers for timely procurement of premium restaurant supplies and gourmet ingredients• Upholding strict cleanliness, hygiene, and safety standards, as well as addressing customer inquiries, concerns, and feedback with the utmost professionalism• Taking the lead in maintaining top-tier quality standards, regularly overseeing food preparation, presentation, and service to ensure they meet global luxury dining benchmarks• Collaborating with the culinary team to curate and frequently update the restaurant menu, blending local flavours with international culinary trends• Assisting in devising and rolling out innovative marketing and promotional campaigns tailored to resonate with a dynamic and cosmopolitan customer base• Compiling and presenting comprehensive daily, weekly, and monthly reports on sales, expenses, and performance metrics

India

• Directed strategic leadership initiatives for the restaurant, establishing clear objectives and ensuring alignment with global hospitality benchmarks• Supervised all facets of restaurant operations, emphasising staff excellence, standout customer service, precise inventory control, and robust financial management• Partnered with the culinary team to curate a dynamic menu, balancing local favourites with international culinary trends to cater to a diverse clientele• Streamlined restaurant workflows to guarantee smooth operations from opening to closing• Instituted a comprehensive training program, mentoring front- and back-of-house staff to foster exceptional service and consistently meet international quality standards• Oversaw inventory with diligence, coordinating with a range of suppliers to guarantee the prompt arrival of premium ingredients and essential supplies• Cultivated an inclusive and vibrant work atmosphere, championing collaboration, open communication, and continuous professional development for the team• Engaged proactively with patrons, addressing their inquiries, feedback, or concerns promptly

• Spearheaded the front-of-house operations, supervising servers, waitstaff, and hosts/hostesses, ensuring they met global hospitality standards; provided mentorship and continuous training as necessary• Managed daily dining workflows, placing an emphasis on swift table rotations, punctual food and beverage service, and consistent adherence to top-tier service benchmarks• Played a pivotal role in reservations, using insights and familiarity with the establishment to offer guests menu recommendations that catered to diverse culinary preferences• Vigilantly monitored all facets of the guest dining experience, from ambience and decor to cleanliness and table presentations, ensuring alignment with international luxury dining criteria• Engaged proactively with a multicultural clientele, striving to curate a tailored and memorable dining journey for each guest; swiftly addressed inquiries and ensured any concerns were resolved to the guest's utmost satisfaction

Kolkata, West Bengal, India

India

India