Tom Fitzgerald Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

As a Market Development Manager I identified, developed, and converted new business opportunities for Avery Dennison Smartrac. These food-centric opportunities were part of an emerging market for food traceability and compliance. In my position, I helped drive comprehensive market adoption strategies in QSR, grocery, convenience stores, and the overall food supply chain through Avery Dennison's RFID and SaaS expertise. I served as the shepherd to our customers to develop and execute their strategies from idea to pilot to rollout. I used my knowledge of the industry and my wide breadth of experience in complementary industries to partner with internal and external stakeholders to develop market-right products, solutions, support materials, and pricing recommendations.Key accomplishments include the successful development and execution of an RFID program (RFID labels, SaaS platform, and hardware) for a national QSR chain and several successful pilot programs with a national full-service restaurant chain.

Detroit, Michigan, United States

As a systems engineer, I helped design, implement, and maintain server and cloud solutions that support customer infrastructure such as VMWare, Active Directory, Office 365, etc. I managed and assisted with project plans for migration and new implementations of datacenter solutions including cloud transitions, emerging technologies, and typical maintaince tasks. One of the key factors in our client's success is proactive engagement and quick troubleshooting, which I helped provide alongside my colleagues. Lastly, I trained and educated customers and colleagues with new techniques and technologies when able. My customer's success is my success, so I am always eager to share information and learn from anyone who knows a better way.

United States

After my promotion to Sr. Project Engineer, I gained several larger responsibilities including ownership on key accounts, project managment, and large-scale implementations. These implementations fully leveraged Mojix's hardware, software, and professional services I was accountable for developing customer relationships and executing projects, both small and large. I worked closely with our sales, development, and support teams to ensure customer success. During my time at Mojix in 2014, I learned valuable skills in project management, hardware and SaaS sales, and strategic planning. I've gained an in-depth knowledge of software development, platform development, and engineering tools. I've also gained experience in front-end/back-end support, and end-user training.Successes include the completion of several six-figure hardware/software (SaaS) implementation projects and building recurring relationships with key strategic customers.

As a System Engineer, I was responsible for all aspects of a Mojix RFID deployment, from gathering customer requirements during pre-sales activities, to system design, configuration, tuning and managing of a successful deployment.I served as the primary technical liaison for Mojix customers and channel partners. I support pre-sales, deployment and post-sales efforts to align the technical benefits of Mojix products to customer requirements.Successes included several successful pilot programs as well as 2 major project rollouts to international customers.

Dearborn, Michigan, United States

Owner/Operator of start-up video production company. Founded in 2007 and formally incorporated 2011. Responsibilities included production coordination, scheduling, and general administrative duties.BSP was mutually dissolved in 2015 by all parties as other priorities emerged.

I started with Bensons as a sales associate and grew my responsibilities whenever possible. I applied skills that I was learning to become the primary support for the available technical systems and mechanical tools used onsite. I maintained a support and sales role for several years as a part time employee to cover gaps and fix/maintain systems as needed. During my time here, I implemented an electronic point-of-sale solution to streamline the outdated checkout and inventory processes.

Dearborn, Michigan, United States

As a desktop admin, I maintained systems, software, and hardware as part of the IT team.This involved day to day IT helpdesk tasks, as well as managing group policies, enterprise endpoint security, and server support. Some accomplishments include leading an institution-wide deployment of Windows 7 to over 400 endpoints.

Dearborn, Mi

A diversified position, an Exhibit Specialist is responsible for a multitude of daily tasks, the primary being implementing new and maintaining current exhibits. Additionally, specialists excuite both preventive and sudden, short term projects.

Dearborn, Michigan, United States

As a presenter/docent at the institution, we recreated life as the family would have lived in 1885.A presenter typically would act as a docent for many of the sites at the museum. However as a farmer at the Firestone family home and farm, I, along with my colleagues, maintained the site, tools and equipment, livestock, and demonstrated practices as the family did. This included traditional farming with horse drawn machinery (plow, reaper, mower).During my time here, I was certified as an equine driver and was responsible for the safety and health of the horses under my control. I also undertook the Master Presenter certification training and tests which recognizes elite presenters who gain an in-depth knowledge of the site and who are able to convey the core values of the institution to all guests.

Bachelor Of Business Administration (B.B.A.), Information Systems Management

Activities and Societies: Information Technology Management (ITM) Club Association of Information Systems (AIS) MemberGraduated.

General Business

Education record

Activities and Societies: Varsity Wrestling Team, German Club President, Car Club President