My background in BIG DATA, information technology, business operation, customer relationship management (CRM), project management, business intelligence, data analytics, and financials have made me a high-performing contributor in all organizations I worked in. I carry many experiences and best practices in Information Technology, Hospitality, and Retail industries. Results-oriented and strategic professional with 20 years of progressively experience in Business Analysis, I offer a distinguished career earmarked by accomplishments in developing systems, data integration, and business intelligence across broad disciplines, including customer relationship management, lead generation, operational support, project management, customer satisfaction, vendor relationships, strategic planning, promoting change and improvement, e-commerce, and systems integration, always taking in data-driven decisions.Outstanding leadership, analytical, organizational, problem-solving, research, pricing and consulting skills. Strong Business Acumen. Proficiency in Microsoft Office (Word, Excel, PowerPoint), QuickBooks, SQL, Python, VBA, Power BI, Tableau, P&L Performance Analysis. Fluent in Portuguese, English & Spanish