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Thomas Thoma Email & Phone Number
Senior Service Leader – Open for new opportunities | Head of Service | Director Customer Support
at
Career Transition
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✓ Verified July 2026
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Current company
Role
Senior Service Leader – Open for new opportunities | Head of Service | Director Customer Support
Location
Frankfurt Rhine-Main Metropolitan Area, Germany
Company size
Who is Thomas Thoma? Overview
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Quick answer
Thomas Thoma is listed as Senior Service Leader – Open for new opportunities | Head of Service | Director Customer Support at Career Transition, a with 5 employees, based in Frankfurt Rhine-Main Metropolitan Area, Germany. AeroLeads shows a matched LinkedIn profile for Thomas Thoma.
Thomas Thoma previously worked as Head of Service Europe (Heat pumps, HVAC) at Fox Ess Germany Gmbh and Head of Service Europe (Heat pumps, HVAC) at Lg Electronics Deutschland. Thomas Thoma holds Dipl.-Ing. (Fh), Elektrotechnik, Eletronik Und Kommunikationstechnik, Graduate In Electrical Engineering from Fachhochschule Augsburg.
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Career Transition
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Profile bio
About Thomas Thoma
Customer Service generalist and cooperative leader with 25 years After Sales Service experience and well-grounded management skills, customer focus and hands-on mentality. Proven and successful in agile multinational global corporations and also medium-sized businesses, experience in different industries like HVAC, Consumer Electronics, Telecommunications, telematics industry, B2B and B2C customer experience. Top references:⭐ LG Electronics (Head of Service Europe, HVAC Service Business)⭐ Samsung Electronics (Senior Administration Manager, Consumer Electronics, Spare Parts supply, Warranty processing, Product Return Management)
Current workplace
Thomas Thoma's current company
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10 roles
Thomas Thoma work experience
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Head Of Service Europe (Heat Pumps, Hvac)
Fox Ess Germany Gmbh
Start-Up Heat pump Service and Support organization in Europe
Sep 2023 - Sep 2024
Head Of Service Europe (Heat Pumps, Hvac)
Product categories: Heating, Air to Water Heatpumps, HVAC, Air Conditioning, Ventilation, Chiller• Development Service biz vision and strategy to jump on next level, in terms of - Service biz plan - Service Organization - Systems / digitalization of Service processes and customers journey - Field Service / Service operation efficiency - Spare parts supply, Warranty and Return operation
Jul 2018 - Aug 2023
Head Of Service Operation Support
Samsung: International Company with 197 subsidiaries in 84 countries, worlwide over 300.000 employees. Revenue 2015: 196 Bn. US$.• Head of Service Administration• reporting to Head of Service Germany• Responsible for the teams: Service Cost control, Warranty Administration, Return Operation, Spare parts Administration, Contract Management• Operation and control of an external Service Center for Returns (returned products).
Sep 2011 - Jun 2018
Head Of Professional Services
mobileObjects AG: Leading software- and system house in telematics sector: Position finding systems regarding vehicles and people via GPS and mobile working systems (e.g. smartphones), 40 employees, net sales 8 Mio. Euro. • Member of management board• Accountability for customer service, technical support, consulting, quality assurance• leading technical support and quality team• Sales support
Mar 2008 - Mar 2011
Manager Internal Services
COLT is one of the leading service provider in IT and telecommunications industry in Europe. COLT operates own 33.000km optical fiber network in 13 countries in Europe, 4800 employees, net sales 1,6 billion Euro per year.• Order Management, customer correspondence, phone number porting• Leading a team of up to 15 employees• reporting to Service Director Germany
Jan 2006 - Feb 2008
Teamleader Order Management Dsl
• Order Management DSL, customer correspondence, phone number porting• Leading a team of up to 14 employees• Offshoring of order entry to India• Sales support
Jul 2002 - Dec 2005
Project And Service Manager
• Assistant Manager of Customer Service department• Project Management and Service Management for the most important Key Account Customers (Internet provider, banks, industry)• Sales Support, presales and postsales• Contact person for customers for all requirements during after sales• Project management for special projects
Feb 2000 - Jun 2002
System Engineer Transmission
• Planning and realization of alteration work within the fibre network• Escalation of non self-repairable faults to suppliers incl. Tracking of faults to final trouble shooting• Training of Service Engineers
Jan 1998 - Jan 2000
Field Service Engineer Transmission
Siemens is a worldwide operating and leading company in Technology, worldwide about 348.000 employees, in more than 200 countries active, Revenue 2015: 75.6 billion Euro.• Bringing transmission technology (SDH, PDH, IP, ATM, etc.) for optical fiber networks into service for customers in Munich, Stuttgart and Nuremberg • Fault clearance
Nov 1996 - Dec 1997
1 education record
Thomas Thoma education
FAQ
Frequently asked questions about Thomas Thoma
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What company does Thomas Thoma work for?
Thomas Thoma works for Career Transition.
What is Thomas Thoma's role at Career Transition?
Thomas Thoma is listed as Senior Service Leader – Open for new opportunities | Head of Service | Director Customer Support at Career Transition.
Where is Thomas Thoma based?
Thomas Thoma is based in Frankfurt Rhine-Main Metropolitan Area, Germany while working with Career Transition.
What companies has Thomas Thoma worked for?
Thomas Thoma has worked for Career Transition, Fox Ess Germany Gmbh, Lg Electronics Deutschland, Samsung Electronics, and Mobileobjects Ag.
How can I contact Thomas Thoma?
You can use AeroLeads to view verified contact signals for Thomas Thoma at Career Transition, including work email, phone, and LinkedIn data when available.
What schools did Thomas Thoma attend?
Thomas Thoma holds Dipl.-Ing. (Fh), Elektrotechnik, Eletronik Und Kommunikationstechnik, Graduate In Electrical Engineering from Fachhochschule Augsburg.
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