Identify and establish relationships with key strategic partners to drive operational improvements and support business objectives.

I build and continue to grow a company offering products to accommodate rowers of all experience levels. Among my overall responsibility, I manage all aspects of business operations, sales, demonstrations, product development, and brand marketing while actively communicating with the rowing community to gather information on their current needs as a part-time weekend job or as needed.

The Brothers That Just Do Gutters is a rapidly growing, locally owned,and operated franchise with over 100+ locations nationwide and growing. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing support and service. We want to do what's rightfor our employees, customers, and communities.

I continue to lead the charge in growing a competitive business and its core subsidiary (THC Essentials) in the still-emerging cannabis sector, as the senior-most executive at the helm of operations in partnership with the CEO.Among my selected accomplishments, I notably sold $438K in products for 2018, $1.8M in 2019, and $4.7M by 2020, realizing extraordinary year-over-year growth after adopting the role of COO in 2019.Among my Areas of Proven Performance, I:- Partner with the C-suite to lead ambitious expansion into new markets, navigating the regulatory and market implications of establishing new facilities & partnerships in 11 States.- Hold ownership of monthly P&L, including management of costs, forecasting, competitive market analysis, product performance, and other key business indicators.- Exercise a strong HR skillset to grow the company from 4 personnel to 50, with sound judgment over the selection and hiring of strong cross-functional talent with the right combination of skills, mindset, and growth potential.- Excel in navigating local and State-level regulations pertinent to the operation of the business, with success in securing all required facility and production-related approvals. - Coordinate a network of contractors associated with technical projects, setting a high standard of accountability to secure quality service at minimal and optimal cost.- Oversaw the total process to build traction and launch a new product from the ground up, with success in coordinating the company’s involvement in retail education, literature, samples, giveaways, and industry events.- Coordinate the movement of materials and resources instrumental in the success of new and existing products. Hold oversight of inventory management, logistics, labeling, packaging, and other supply chain priorities.

I explored new challenges with this Tech start-up for cloud-based digital signage and prospected to manage operations and sales to drive the rapid and significant growth of the company. As part of my overall mandate, I effectively adapted to the needs of a specialized technology company while demonstrating versatility as a manager to drive strategy in a new industry.Among my Selected Accomplishments, I successfully achieved a 100%+ increase in sales from 2016 to 2017, while gathering as much as 400% growth in client base.Among my Areas of Proven Performance, I:- Held strategic influence over the development of a formal sales program, operating processes, and cross-functional teams capable of maximizing the sales and value of digital signage systems.- Excelled in engaging local businesses in brokering sales, while driving progress behind the scaling of businesses to untapped markets.

I succeeded in a role with responsibility for managing a team providing 24/7 support for the company’s proprietary cloud-based Contact Center as a Service (CCaaS) product.Among my Areas of Proven Performance, I:- Set and upheld standards for interaction with corporate clients by equipping client service associates with the training necessary to provide informed and tailored service.- Collaborated cross-functionally with diverse teams, working on integration/switchover projects with developers, network, telecom, accounting, project managers, product managers, and the legal team.- Tracked and managed a caseload of support tickets, maintaining a streamlined flow of communication from client to the developer.- Demonstrated a global perspective when working with an outsourced network of developers and Tier 1 support.- Held visibility toward the C-suite as a source of insight on client ‘temperature’ every week. Articulated client needs and perspectives in a manner relevant to senior-most management.

Throughout my experience with these material handling and packaging solutions providers, I progressed through a dynamic career journey spanning sales, project management, engineering design, and operations management.Among my Areas of Proven Performance, I:- Served as a trusted subject matter expert and consultative salesperson driving the end-to-end process to architect and sell client-tailored solutions from custom applications to turnkey design-build installations.- Coordinated with cross-functional teams to manage time-sensitive and complex logistical and operational priorities associated with delivering on engineered systems and products.