Vignesh K Email & Phone Number

Sharjah, United Arab Emirates

1.Worked with Sales department to coordinate all the holiday bookings of all the branches-Assistance provided in all the operation related tasks includes Package quotes, Recommending Itineraries, Providing up to date travel updates and Payments.2.Post Sale File Handovers- Complete booking Handovers taken after sales for both FIT’s and GIT’s. Managed all post sale duties including Vouchers Handover and briefing, booking amendments, on tour ground support to the clients and Resolved Complaints.3.Liaised with supplier of multiple destinations to Negotiate the price and book services, ensured service quality, and made strong business relations.4.Consistently fostered business growth by delivering best customer support and developed valuable client relationships. Collected customer feedbacks and contributed organization to improve its ratings.5.Report all bookings into company’s software and assist Manager to get accurate sales report. Coordinated with finance team for Vendor payments.

Dubai, United Arab Emirates

1.Responsible for B2B Sales, Began with 5 agencies and increased by 32 agencies. Also had an opportunity to sell B2C through verbal Promotion2.Helped to increase sales in all Air & Non air services like Air tickets, Holiday packages, Visa, Accommodations, Travel Insurance, Tour activities and other travel services in both current client base as well as growing the number of new clients added to that base3.Cooperate with clients to determine their needs and did a regular business follow up4.Used Promotional techniques, relevant information and materials like brochures, E Flyers and publications (Guides, Local customs, maps, regulations, events etc) to sell tickets and Itinerary tour packages5.Handled and dealt with occurring travel problems, complaints or refunds6.Enter data in to our software and maintained client files7.Achieved a growth of 25% sales target set at joining within 1st quarter. By End of 2nd quarter increased the sales by 68%8.Attended travel seminars to remain updated with tourism trends

Dubai, United Arab Emirates

1. Implemented new sales process within the team and Coordinated a team of 10 Sales Managers in their daily business activities 2. Managed CRM process and Lead Management to enhance sales system – Website Live chat support for Customers, Lead Control and Management, Lead Allocation, Customer Data Management3. Coordinated Sales and Production team to ensure timely and accurate response to customers and Provided Operations support- Price Quotations, Update and share Product Technical specification details, Maintain Inventory data, Track sales order to ensure product delivery4. Assisted in Increasing quarterly Sales revenue by 10% in the first quarter5. Generated Weekly and Monthly sales report to monitor and analyze performance of sales team and business growth

Dubai Uae

1. Supervised a team of 80 Work from Home Sales agents to meet and exceed target of approx. 9 million/year and coordinated with both operation and sales team to Improve team efficiency and Productivity2. Managed and distributed qualifying leads to Sales agents, Follow up with agents for all open and pending leads and Support in order to close the sales and Increase the conversion3. Supported the Manager to increase the Sales Conversion by 5-10% for the year 20194. Provided customer support while answering potential customer questions, monitoring complaints and resolving problems5. Identify the current trends and helped team with competitive products and Generated Daily reports to Analyze sales and operational performances

Bengaluru, Karnataka

1. Coordinated a team of 25 Sales executives in daily operational management and Sales development and supported team for increasing the revenue by 15%.2. Assisted team on Operations tasks- Preparing quotations for both Inbound and Outbound destinations and assuring competitive price as per Market trends3. Exceeded Individual Sales goal in every quarter (5 Million/Year) with Managing entire operations tasks Including Visa handling, Flights ticket issuance and Package Bookings4. Participated in Road Shows and other marketing campaigns to promoting business and Managing relationships with travel agencies and vendors

Bengaluru, Karnataka

1. Prepared packages for various tourist destinations all over India and Out bound (Group Departures) and organized all travel related services includes flight tickets, accommodation, Transportation, sightseeing etc.2. Itinerary preparation and costing- Understanding customer’s interest and preference and prepared itinerary plan within their budget. 3. Research various destinations and means of travel regarding prices, customs & immigration, weather conditions, reviews etc.4. Prepared Daily Cash sheets & Tally Data Entry and Preparation of daily reports to reporting Managers.

Master Of Business Administration - Mba, Tourism Administration

Bachelor Of Arts - Ba, Travel And Tourism Management