Carol Regner Email & Phone Number

Chicago, Illinois

Summit, New Jersey

Served as P&L Owner and Manager of Retail Operations for a high-end, national retail corporationP&L responsibility and ownership of $1m+ worth of annual revenues. Effectively managed business operations, including extensive five star customer service, expense budgeting, payroll management, public relations, inventory control/management, and new revenue production.Successfully grew revenue by +40% and consistently maintained Top Ten status for sales and new production annually. Focused on developing new customer relationships to obtain monthly sales goals and objectives. Responsibilities included meeting and exceeding daily, monthly, and yearly revenue goals. Provided superior customer service to VIP customers, focusing on retention and new customer acquisition with effective follow up. Effectively hired, trained and managed retail sales staff. Completed annual performance and compensation reviews for staff in a timely manner and lead monthly business meetings. Key Skills & Competencies:Strong customer service and Client Management skills. Effective organization and time management skills, combined with a high level of personal initiative and sense of urgency. Strong ability to multi-task in a demanding and highly fluid work environment; strong written and verbal communication skills. Superior teamwork, interpersonal and collaboration capabilities. Technical computer and analytical skills, including MS Word, Excel, PowerPoint and Outlook.

Summit, New Jersey

Served as a business development representative for a large automobile service and sales company.Sold business products, service contracts, and automobile service to existing customers. Accomplished marketing objectives by maintaining customer satisfaction and setting appointments for business sales. Measured customer perceptions. Communicated between customers and sales staff to help facilitate sales. Responded to internet inquiries and phone calls. High regard for confidentiality. Key Skills & Competencies:Professional and effective communication with customers. Provided superior customer service. Strong ability to forecast and grow business profits. Excellent conflict resolution and negotiating skills. Strong time management and organizational skills

Summit, New Jersey

Top sales associate ranked 14th in the country contributing to an excess of $400,000 in personal salesGrew business by 49% in six monthsExcellent sales and negotiating skillsSuperior customer service and supportResponsible for meeting and exceeding projected sales goalsResponsible for training new employees in all aspects of sales and negotiating to ensure growth

Cedar Knolls, New Jersey, United States

Served as an outside claim representative responsible for managing and settling property, liability and automobile claims for commercial policyholders.Responsible for representing policyholders in the handling and negotiation of pre-trial law suits and legal proceedings with plaintiff trial attorneys.Strong customer service and negotiation skills. Effective organization, time management and analytical skills. Ability to multi-task in a demanding and highly fluid work environment. Superior teamwork, interpersonal and collaboration capabilities. Technical IT, computer and data system skills, in company and externally developed software applications.

Master'S Degree

Bachelors Degree, Psychology