Provide first-level technical support to users experiencing issues with GST applications.Troubleshoot and resolve technical problems related to GST filing, reconciliation, and compliance tools.Assist users with navigating the GST portal and understanding functionalities.Collaborate with cross-functional teams to diagnose and resolve system issues.Maintain detailed records of support requests and resolutions in the ticketing system.

Analyzed transportation and user interaction data to derive insights that enhanced app functionality and user experience.Developed and maintained interactive dashboards and reports using sql, Google excel and personal tool to track key performance indicators (KPIs).Conducted exploratory data analysis to identify trends, patterns, and areas for operational improvement.