Michael Muñiz Email & Phone Number

Miami, Fl, Us

• Partnered with Enterprise customers to save hundreds of thousands of dollars by conducting thorough audit investigations, effectively mitigating financial risks from repudiation claims.• Enhanced security protocols for customer configurations at UKG, improving response times by 30% and customer satisfaction by 25%. • Tasked with achieving a 70% one-call resolution rate during the fiscal year, successfully meeting and exceeding this target.• Collaborated with payroll administrators to ensure timely payroll processing, resolving technical issues related to server access and maintaining compliance with payroll deadlines.

Miami Lakes, Fl, Us

• Continuous monitoring and interpretation of threats using the IDS and SIEM• Use Vulnerability Assessment tools such as Nessus, NMAP to perform security testing.• Investigate malicious phishing emails, domains and IPs using Open-Source tools and recommend proper blocking based on analysis.• Research new and evolving threats and vulnerabilities with potential to impact the monitored environment.• Search firewall, email, web, or DNS logs to identify and mitigate intrusion attempts.

Newport Beach, California, Us

• Led the initiatives of using SharePoint/Teams to share data and files across employee teams and districts, improving data accessibility and reducing file retrieval times by 50%• Performed Azure and Office 365 administration, providing progress updates on the platforms’ service health to over 600 users, enhancing operational transparency.• Evaluated network and platform environments, identifying and resolving issues to secure server infrastructure, resulting in a near 90% reduction in system vulnerabilities.

Newport Beach, California, Us

Long Beach, California, Us

I was recruited to manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. Assist Medicaid members in obtaining and providing information as pertaining to their healthcare. Ensure compliance with HIPAA Law. Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.Address and troubleshoot members’ inquiries, questions, and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.