• Demonstrating excellent customer service consistently and professionally by routinely ensuring a reliable, safe, clean, and engaging customer experience for TTC patrons• Interacting directly with customers and answer their queries about Presto machines, and directing them how to use Presto machines• Interacting directly with customers and providing them information about Presto card• Interacting directly with customers and provide them with assistance by answering questions, addressing customer concerns and providing information such as directions, transit routes, schedules, fare information, etc.• Participating in preparatory emergency measures and responding to emergencies, as required• Making sure Presto machines are functioning correctly. If not, report issues regarding Presto machines or customer complains to supervisor• Assisted TTC commuters during subway closures through best routes

• Scheduled meetings and appointments with clients who require security guards.• Wrote company introduction emails to clients.• Assisted customers for Security or Private Investigator Training and License.• Developed correspondence responses to inquiries and complaints received by telephone, email, and offered solutions to best fit their needs.• Managed company events and conferences; managed all required stationary and office supplies and maintained record of it in MS Excel.• Developed employee schedules, assigned shifts to security guards, maintained spreadsheet of weekly hours, and verified hours of employees, and maintained office schedule to synchronize work flow and meetings.• Maintained electronic and paper, tracked record of complete customer records, and updated customer database regularly.

- Ensured compliance to all safety regulations and company policies and inform management in case of violations- Managed and resolved all customer queries and controlled traffic at entrance and exists at all times- Administered all cash collection for facility and maintained knowledge on all prices for services