Brock Taylor Email & Phone Number

Tustin, California, United States

Fountain Valley, California, United States

• Created internal FURY memory compatibility & cross-reference database containing over 200 SKUs of memory and over 300 motherboards, empowering sales teams with reliable product information for customer inquiries.• Facilitated communication and project execution between engineers and the DRAM business unit.• Built and rigorously benchmarked various PCs and test-benches to evaluate the effect of RAM speed, latency, and capacity on various gaming titles.• Collaborated with marketing… Show more • Created internal FURY memory compatibility & cross-reference database containing over 200 SKUs of memory and over 300 motherboards, empowering sales teams with reliable product information for customer inquiries.• Facilitated communication and project execution between engineers and the DRAM business unit.• Built and rigorously benchmarked various PCs and test-benches to evaluate the effect of RAM speed, latency, and capacity on various gaming titles.• Collaborated with marketing and creative teams by providing demo PCs for photo/video shoots and RAM-related blog articles for the main website ensuring informative and engaging content for the target audience.• Provided training on DRAM related content to numerous departments by presenting in person and through Teams.• Worked with the DRAM business unit to keep track of financial data and market trends to determine DRAM pricing with the use of PowerBI.• Travelled to collaborate with Intel, AMD, ASUS, Gigabyte, and MSI on various projects.• Maintained accurate and up-to-date ISO documentation for the DRAM Business Unit. Show less

Tustin, California, United States

• Efficiently repaired thousands of desktops, laptops, and all-in-ones, ensuring timely resolutions for customers facing hardware and software malfunctions.• Established and maintained a ticketing system for diverse customer concerns, including data recovery, hardware malfunctions, and general troubleshooting.• Provided clear and consistent communication, keeping customers informed on the repair process and estimated turnaround times.• Managed “store-stock” inventory by diagnosing… Show more • Efficiently repaired thousands of desktops, laptops, and all-in-ones, ensuring timely resolutions for customers facing hardware and software malfunctions.• Established and maintained a ticketing system for diverse customer concerns, including data recovery, hardware malfunctions, and general troubleshooting.• Provided clear and consistent communication, keeping customers informed on the repair process and estimated turnaround times.• Managed “store-stock” inventory by diagnosing and repairing defective units, transforming them into valuable discounted products for resale.• Trained and certified to repair OEM devices such as HP, Dell, Apple, and Lenovo. Show less

Tustin, California, United States

• Leveraged product expertise to recommend ideal tech solutions for individual customer needs.

Huntington Beach, California, United States

Westminster, California, United States

• Streamlined inventory flow by efficiently unloading trucks, stocking shelves, and fulfilling online and in-store pickup orders.• Ensured order accuracy and customer satisfaction by meticulously fulfilling online and in-store pickup orders.

Fountain Valley, California, United States

• Resolved a wide range of IT challenges for clients through on-site support. This included installing, maintaining, and configuring servers, POS systems, networks, and security cameras, ensuring optimal performance and system functionality.

Bachelor Of Arts - Ba, Economics

+ Psychology Minor

Associate Of Arts - Aa, Psychology

High School Diploma