I provide HR support on projects driven by wider Pan-TfL agendas. This focuses on how we can operate better to support our future vision (including policy reviews and process refinement). My role varies depending on the projects we are delivering, but typically it includes taking ownership of HR project activity, particularly within the Change landscape and the project's subsequent roll-out and implementation. My role also includes data gathering, analysis and providing key stakeholders with HR… Show more I provide HR support on projects driven by wider Pan-TfL agendas. This focuses on how we can operate better to support our future vision (including policy reviews and process refinement). My role varies depending on the projects we are delivering, but typically it includes taking ownership of HR project activity, particularly within the Change landscape and the project's subsequent roll-out and implementation. My role also includes data gathering, analysis and providing key stakeholders with HR advice to support in enabling our people. I am passionate about delivering change that can make our organisation a better place for our people and customers and providing a People impact lense to any process improvements and strategies being formed. Show less

▫︎ Joined the Work Life Balance working group adapting and creating new policies. This involved gathering data from a variety of sources such as benchmarking and internal data analysis ▫︎ Led a full organisational SAP Structure Cleanse. Delimited inactive, non-budgeted organisational units to enable TfL to enhance its quality of data and support the future Enterprise Resource Planning. ▫︎ Created a slide deck to support Heads of HR engagement meetings. This is a critical tool used to… Show more ▫︎ Joined the Work Life Balance working group adapting and creating new policies. This involved gathering data from a variety of sources such as benchmarking and internal data analysis ▫︎ Led a full organisational SAP Structure Cleanse. Delimited inactive, non-budgeted organisational units to enable TfL to enhance its quality of data and support the future Enterprise Resource Planning. ▫︎ Created a slide deck to support Heads of HR engagement meetings. This is a critical tool used to track key HR projects ▫︎ Reviewed 100k Business Cases ▫︎ Created an organisational change SharePoint site for the HR Business Partnering community which compliments existing change sites, but will emphasise the end-to-end Restructuring and Redundancy Policy (RSRP) process for HR Business Partners Show less

▫︎ Led on the creation of Stay Conversations within Capital. Presented this initiative to HR Business Partners and Senior HR Business Partners. This involved benchmarking, analysis of retention figures analysis and the creation of the guidance document. Received a Make a Difference Award (MAD) from the Senior HR Business Partner for Capital ▫︎ Collaborated with HR Business Adviser on creating an End of Year cycle document to distribute across Capital. ▫︎ Assisted with creation of the… Show more ▫︎ Led on the creation of Stay Conversations within Capital. Presented this initiative to HR Business Partners and Senior HR Business Partners. This involved benchmarking, analysis of retention figures analysis and the creation of the guidance document. Received a Make a Difference Award (MAD) from the Senior HR Business Partner for Capital ▫︎ Collaborated with HR Business Adviser on creating an End of Year cycle document to distribute across Capital. ▫︎ Assisted with creation of the Capital People Plan. Documented all activities within Capital, took minutes at People Plan creation meetings ▫︎ Regularly using Microsoft Power BI to run reports for HR Business Partners and to look up data needed ▫︎ Active member of a working group where I contributed to the questions that will be used on the new pan-TfL leavers survey as well as creating question prompts for exit interviews. Show less

▫︎ Formally recognised with a MAD Award for openness and being a key driver in the creating and delivery of the Employability Outreach staff intranet pages ▫︎ Created a Skills and Employment communications plan which detailed when Yammer posts should be published, and a presentation outlining the benefits of increased engagement with the business ▫︎ Produced high-level summaries of City Hall’s commitment to Skills and Employment. ▫︎ Created a collaborative inbox and used PowerApps… Show more ▫︎ Formally recognised with a MAD Award for openness and being a key driver in the creating and delivery of the Employability Outreach staff intranet pages ▫︎ Created a Skills and Employment communications plan which detailed when Yammer posts should be published, and a presentation outlining the benefits of increased engagement with the business ▫︎ Produced high-level summaries of City Hall’s commitment to Skills and Employment. ▫︎ Created a collaborative inbox and used PowerApps to channel Employability related queries from TfL’s main site to the Skills and Employment team this enabled quick responses to key stakeholders Show less

▫︎ Monitored the Tier 2 and Covid-19 inbox - replied to line managers queries promptly and raised cases where required ▫︎ Provided first point of contact case management support for line managers across different business areas of TfL (including London Underground, Surface Operations and Professional Services) on individual employee relations issues in line with TfL people policies and employment law. E.g., long-term sickness and probation ▫︎ Sound knowledge of SAP R3 and SAP EIC to… Show more ▫︎ Monitored the Tier 2 and Covid-19 inbox - replied to line managers queries promptly and raised cases where required ▫︎ Provided first point of contact case management support for line managers across different business areas of TfL (including London Underground, Surface Operations and Professional Services) on individual employee relations issues in line with TfL people policies and employment law. E.g., long-term sickness and probation ▫︎ Sound knowledge of SAP R3 and SAP EIC to ensure accurate recording of cases. Ensured that all cases were raised, updated with adequate details, including succinct and real time commentaries to reflect the status of the case ▫︎ Evidenced highly effective written and verbal communication skills through providing clear, concise, and structured advice to line managers ▫︎ Undertook continuous improvement opportunities through the completion of related e-learning, reading completed complex cases to gain robust understanding of case journeys, as well as keeping up to date with current Employment Law and best practice. Show less

▫︎ Non-Permanent Labour (NPL) team: led an investigation on a fraud whistleblowing case ▫︎ Efficient minute taking ▫︎ Completed NPL recruitment campaigns ▫︎ Covered NPL Business Partnering for a month. This involved answering any business queries, support with 100k roles, e-forms, and data inputting ▫︎ Covered Business Partnering role for NPL whilst colleague was on leave for a month This involved answering any business queries, support with 100k roles, e-forms, and data… Show more ▫︎ Non-Permanent Labour (NPL) team: led an investigation on a fraud whistleblowing case ▫︎ Efficient minute taking ▫︎ Completed NPL recruitment campaigns ▫︎ Covered NPL Business Partnering for a month. This involved answering any business queries, support with 100k roles, e-forms, and data inputting ▫︎ Covered Business Partnering role for NPL whilst colleague was on leave for a month This involved answering any business queries, support with 100k roles, e-forms, and data inputting ▫︎ Permanent Recruitment - gained knowledge of Taleo and of Moveti (anonymised recruitment), scheduled candidates and sending Hiring Managers interview schedules ▫︎ Redeployment - gained experienced in skills-matching and contributed to a record number of skills matches Show less

Completed a rotation of placements within teams in:▫︎ Call Advisors (1729) - Delivered against service level agreements (SLA’s) and tracked performance against SLAs. Completed a wide range of employee lifestyle classifications e.g., TfL private medical health benefit enquiries and annual leave quotation alterations ▫︎ Senior Advisors: completed SAP R/3 training which involved learning how to navigate SAP, search and create employee profiles. Completed flexible working requests ▫︎… Show more Completed a rotation of placements within teams in:▫︎ Call Advisors (1729) - Delivered against service level agreements (SLA’s) and tracked performance against SLAs. Completed a wide range of employee lifestyle classifications e.g., TfL private medical health benefit enquiries and annual leave quotation alterations ▫︎ Senior Advisors: completed SAP R/3 training which involved learning how to navigate SAP, search and create employee profiles. Completed flexible working requests ▫︎ Employee Services – completed various reference requests and change requests such e.g., financial requests and change of personal details Show less

Supporting multiple elderly individuals by being their live-in carer. Acquired an understanding of safeguarding and inclusion from an age perspective, including barriers the elderly face

Working with students who have Special Educational Needs (SEN) to try and give them the best chance in their Education. - Fostered meaningful relationships among students through classroom support- Identified warning signs of emotional or developmental problems and escalated as appropriate - Adapted teaching methods and materials to meet students' varying and complex needs - Encouraged students to persevere with challenging tasks, meet deadlines and organise work-… Show more Working with students who have Special Educational Needs (SEN) to try and give them the best chance in their Education. - Fostered meaningful relationships among students through classroom support- Identified warning signs of emotional or developmental problems and escalated as appropriate - Adapted teaching methods and materials to meet students' varying and complex needs - Encouraged students to persevere with challenging tasks, meet deadlines and organise work- Educational and wellbeing progress monitoring through success coaching and Educational Healthcare Plan mentoring. Show less

- Built relationships with customers in a sincere and friendly manner therefore, increased likelihood of repeat business-Dealt with customer complaints in an efficient and conciliatory manner- Supported new staff members in training and welfare- Recommended merchandise to customers based on their needs and preferences