Latonya Brown Email & Phone Number

Linden, NJ, US

• Linden Board of Education, Linden, NJ 03/2014 – PresentTechnology Technician
• Imaging MAC Book Air laptops with Casper Imaging for both students, staff
• Quality control all completed laptops by making sure MBA’s join the Linden Public School District
• Install Lo Jack & EFI security software on all MBA’s before distribution
• Check Genesis database to verify enrollment of each student
• Upon leaving the school district, make sure MacBook Air & accessories are returned to Technology

• Distribute health and wellness varieties of café (latte and mocha), teas & hot chocolate.
• Educate and encourage others to lead in their organization.
• Sampling mass market places.
• Host Tasting Events and one on one meeting with new prospects
• Attend weekly team meetings, Leadership teleconferences and webcasts and International conventions.

Shelton, CT, US

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified bench top computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools.
• Develops and implements strategies needed to integrate or remove groups from client platforms
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Abingdon, Oxfordshire, GB

• Troubleshoot software/network/hardware problems and loading on various software products for end users. Also troubleshoot software products & SAP via Application Portal.
• Attend weekly End User meetings regarding updates/upgrades/issues in IT Infrastructure Projects.
• Assist Helpdesk with Global during the day and calls on weekend: SAP/ LAN/SecurID password lockouts, resets & Microsoft Office issues along with SAP issues, Front Page (in house version)
• New employee IT Orientation Training on Infineum’s Intranet & other software applications.
• Assist Email Admin with Exchange 2003 issues Citrix XEN APP.
• Update Infrastructure Issues via Share Point for various software related problems for quick reference.

• ExxonMobil Corporation, (via Transnet Corporation), Clinton/Annadale, NJ 2001 Desktop Support Messaging Project - Global Information Systems (GIS)
• Supported and troubleshoot end users problems after upgrade from Windows ‘95 to NT 2000 platform.
• Participated in daily meetings on rollout of new NT workstations and laptops.
• Migrated users from ‘97 MS Outlook and Lotus Notes 4.5 to Lotus Notes 5.0 and provided end user support (training at desk side).
• Win Installed various software from layered applications and from media (CD).
• Installed Intellisync Software for Palm Pilots (III & V) to configure with Outlook ‘97/ Lotus Notes 4.5 and R5 Mail Calendars, To Do Lists, Memo Pads, Address/Date Books and Expense Accounts.

• Confirm that network userid’s are in current status
• Process check requests, purchase requests and training/support invoices
• Knowledge TSO/ISPF/IOF, Jobtrac commands JCL condition code errors
• Troubleshoot IBM Laser Printer (Laser Max JS 121, Laser Max Accum 131, IBM 38235/3900 & Laser Max (40/50))
• Execute daily ADSM tape manipulation: knowledge of 3575 magstar tape libraries (3575L12 & 3575L24)
• Conduct daily backups on AS/400e series server and DEC/VMS servers; perform initialization procedures before daily backup cycles

• Coordinated/deployed the upgrade/rollout of desktops (Compaq/MAC)/laptops (IBM Think Pad 600) to the current standard hardware/software and the PC/MAC Infrastructure to all users (1000 + users). Configured and.
• Distributed Shiva SecurID’s and cards for remote access and inventoried desktops and laptops.
• Completed a number of projects simultaneously within the Merck Research Lab (MRL) Deployment Group.
• Assisted in conducting bi-weekly meetings for the Rahway Deployment Team to address any technical or procedural updates and recorded daily surveys via BrioQuery reports for the Infrastructure 5.x Project.
• Created and assigned Vantive ticket cases within the RIS workstation Deployment Group.
• Reset, created, and deleted NT/mail/VAX Oracle and Cluster accounts and passwords.

Bach Of Sci, Computer Science

High School Diploma, Computer Science