Linden Board of Education, Linden, NJ 03/2014 – PresentTechnology Technician • Imaging MAC Book Air laptops with Casper Imaging for both students, staff • Quality control all completed laptops by making sure MBA’s join the Linden Public School District • Install Lo Jack & EFI security software on all MBA’s before distribution • Check Genesis database to verify enrollment of each student • Upon leaving the school district, make sure MacBook Air & accessories are returned to Technology • Assist students and parents with enrolling for laptop insurance, school cafeteria payments or any related laptop repair issue via My School Bucks • Ensure all necessary paperwork is filled out by students/parents in order to get a MacBook Air • Creating student accounts with permissions via Active Directory (AD) • Troubleshoot keychain issues, and other computer related issues • Record all damaged Mac Book Air (cracked screens, liquid damage, etc) laptops • Assist students with tracking down lost or stolen laptops using Lo Jack • Using Manage Engine Service Desk Plus to manage and track all devices and keeping track of payments as well as inventory • Create and modify trouble tickets in Zendesk and assign to appropriate group. • Assist with application training for staff and Board of Education members

• Distribute health and wellness varieties of café (latte and mocha), teas & hot chocolate.• Educate and encourage others to lead in their organization.• Sampling mass market places.• Host Tasting Events and one on one meeting with new prospects • Attend weekly team meetings, Leadership teleconferences and webcasts and International conventions.

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation • Implements customer specified bench top computing design and processes • Administers and assures connectivity of customer’s Windows based platform • Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications • Develops and implements strategies needed to integrate or remove groups from client platforms • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner • Confer with staff, users, and management to establish requirements for new systems or modifications • Ensures adherence to client’s corporate policies through periodic reporting and compliance programs • Provides feedback and suggestions to the client for future improvements • Acts as the desktop support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues • Provides Subject Matter Expertise within the Asset, Change, and Configuration process • Offers technical guidance, leadership, and mentorship to junior Services personnel • Develops and works with management to implement training plans for Services personnel • Develops course material and conducts training sessions on lab computing processes, strategies, solutions, and enhancements as needed • Act as Liaison for software/hardware related inquiries

• Troubleshoot software/network/hardware problems and loading on various software products for end users. Also troubleshoot software products & SAP via Application Portal.• Attend weekly End User meetings regarding updates/upgrades/issues in IT Infrastructure Projects.• Assist Helpdesk with Global during the day and calls on weekend: SAP/ LAN/SecurID password lockouts, resets & Microsoft Office issues along with SAP issues, Front Page (in house version)• New employee IT Orientation Training on Infineum’s Intranet & other software applications.• Assist Email Admin with Exchange 2003 issues Citrix XEN APP.• Update Infrastructure Issues via Share Point for various software related problems for quick reference.• Support, and train end user community on infineum’s VPN usage while using a certificate based authentication.• Troubleshoot Livelink/Infolink problems.• Troubleshoot and support the Infineum/ERP group with SAP R3/BW Project. • Installations and troubleshoot desktop issues relating to Windows XP/Windows 7(Horizon project) platforms via SCCM.• Enter and resolve Remedy tickets within Infineum’s Incident Management Console.• Equipment office moves for users.• Install ELN, Chem Draw and Chem Bio problems.• Assist remote home office users globally (UK, Singapore, Houston, California, and Chicago). • Support and troubleshoot home/office users via Microsoft Communicator & Lync as well. • Use of Spam Manager using Symantec Hosted Services (message labs).• Create documentation for use of Windows XP/ Win 7 & Microsoft 2003/2010 • Set & configure network and local printers for user community.• Troubleshoot Microsoft Forefront Anti-Virus Security features and other various software for Infineum. • Test, support and deploy Scan Soft, Nuance (PDF Writer) via SCCM (Win 7) & add/Remove Programs (Win XP).• Troubleshoot Wi-Fi/Steel Head (Optimization of WAN performance) connectivity problems. • Share Point Coordinator for Helpdesk/Deskside group.

ExxonMobil Corporation, (via Transnet Corporation), Clinton/Annadale, NJ 2001 Desktop Support Messaging Project - Global Information Systems (GIS)• Supported and troubleshoot end users problems after upgrade from Windows ‘95 to NT 2000 platform. • Participated in daily meetings on rollout of new NT workstations and laptops. • Migrated users from ‘97 MS Outlook and Lotus Notes 4.5 to Lotus Notes 5.0 and provided end user support (training at desk side).• Win Installed various software from layered applications and from media (CD).• Installed Intellisync Software for Palm Pilots (III & V) to configure with Outlook ‘97/ Lotus Notes 4.5 and R5 Mail Calendars, To Do Lists, Memo Pads, Address/Date Books and Expense Accounts.• Installed scanners, label writers printers, and zip drives.• Worked with Netmeeting 2.1 assisting users with application problems.• Created, imported, and updated databases for user accounts: PROSIT, Clintrial and CT Review applications.• Ensured that users had ISDN lines installed at home and office equipment for home office use.Distributed home office equipment to get users setup to work from home.

• Confirm that network userid’s are in current status• Process check requests, purchase requests and training/support invoices• Knowledge TSO/ISPF/IOF, Jobtrac commands JCL condition code errors• Troubleshoot IBM Laser Printer (Laser Max JS 121, Laser Max Accum 131, IBM 38235/3900 & Laser Max (40/50))•Execute daily ADSM tape manipulation: knowledge of 3575 magstar tape libraries (3575L12 & 3575L24) • Conduct daily backups on AS/400e series server and DEC/VMS servers; perform initialization procedures before daily backup cycles• Check routers and mount tapes for over 50 LAN servers• Rebooted Cisco Routers and Modems when necessary

• Coordinated/deployed the upgrade/rollout of desktops (Compaq/MAC)/laptops (IBM Think Pad 600) to the current standard hardware/software and the PC/MAC Infrastructure to all users (1000 + users). Configured and supported NT workstations. Administered Subnet information, TCP/IP addresses, Nodenames.• Distributed Shiva SecurID’s and cards for remote access and inventoried desktops and laptops.• Completed a number of projects simultaneously within the Merck Research Lab (MRL) Deployment Group.• Assisted in conducting bi-weekly meetings for the Rahway Deployment Team to address any technical or procedural updates and recorded daily surveys via BrioQuery reports for the Infrastructure 5.x Project.• Created and assigned Vantive ticket cases within the RIS workstation Deployment Group. • Reset, created, and deleted NT/mail/VAX Oracle and Cluster accounts and passwords.• Interacted/trained the MRL (Merck Research Labs) Helpdesk.• Installed and configured Hewlett Packard TN 4000 Printers and conducted RIS surveys on existing equipment.• Coordinated the scheduling of Merck employees and Consultants for training on various software courses.• Implemented the procedures for creating Lotus Notes ID’s and profiles.• Installed NEXUS and other required software package applications for the Basic Research/Pre-Clinical area and troubleshoot software application problems. •Assisted in creating Documentum reports for the Merck Research Publication department