▫️ Owned and prioritized product roadmap for two projects catering to stakeholders from two different domains.▫️ Oversaw entire product deployments from vision and creation to rollout and delivery.▫️ Coordinated fortnightly meetings with business stakeholders to maintain product backlog.▫️ Collaborated with project managers and development teams on 60+ user stories to achieve product goals and metrics.

▫️ Conceptualised and took ownership of end-to-end delivery of 10+ new product features.▫️ Translated business requirements into product specifications and documented features and user stories to communicate across teams.▫️ Managed UAT testing for 10+ Iteration/Sprint deployments.▫️ Worked on a feature scorecard template to measure and analyze the impact of delivered product features on critical metrics.

▫️ Managed a team of 4-5 people to provide 16*5 support for 6 different applications.▫️ Participated in the preparation of more than 2 Knowledge Transfer (KT) plans to onboard 2 new applications.▫️ Organized continuous follow-ups with the team to make sure that we meet the target of 75% SLA every month.▫️ Took the ownership of being the first POC and thus, providing end-to-end formal support for 2 applications (33% of the entire lot).▫️ Met the target of… Show more ▫️ Managed a team of 4-5 people to provide 16*5 support for 6 different applications.▫️ Participated in the preparation of more than 2 Knowledge Transfer (KT) plans to onboard 2 new applications.▫️ Organized continuous follow-ups with the team to make sure that we meet the target of 75% SLA every month.▫️ Took the ownership of being the first POC and thus, providing end-to-end formal support for 2 applications (33% of the entire lot).▫️ Met the target of providing successful and satisfactory support to at least 10 incidents or complaints about 80% of the time with an increase of 2 additional requests per month.▫️ Successfully coordinated 10+ deployments in both, Quality and Production, environments for one of the two applications. Show less

▫️ Developed and tested features worth 180+ story points for 5 consecutive years.▫️ Conducted 2 Business Continuity Plan (BCP) plans for the team.