Jishan Javali Email & Phone Number

London Area, United Kingdom

Bangalore

As a Salesforce Service Cloud Technical Support Engineer, role revolves around providing technical assistance and support to users of the Salesforce Service Cloud platform. Here's an overview of my responsibilities:1. Troubleshooting: Responding to customer inquiries and resolving technical issues related to the Service Cloud platform. This may involve diagnosing software problems, analyzing log files, and identifying root causes of issues.2. Customer Support: Assisting… Show more As a Salesforce Service Cloud Technical Support Engineer, role revolves around providing technical assistance and support to users of the Salesforce Service Cloud platform. Here's an overview of my responsibilities:1. Troubleshooting: Responding to customer inquiries and resolving technical issues related to the Service Cloud platform. This may involve diagnosing software problems, analyzing log files, and identifying root causes of issues.2. Customer Support: Assisting customers with configuration, customization, and usage of Service Cloud features and functionalities. 3. Case Management: Logging customer interactions and support cases in a ticketing system or CRM platform. You'll need to track cases from initial contact to resolution, ensuring timely updates and effective communication with customers.4. Knowledge Sharing: Sharing insights, tips, and solutions with customers and internal teams through knowledge base articles, documentation, training sessions, or community forums.5. Escalation Management: Escalating complex technical issues to senior swarm engineers, product team as needed. 6. Quality Assurance: Participating in quality assurance activities, such as testing new features, reviewing documentation, and providing feedback on product improvements. Your insights help enhance the reliability, usability, and performance of the Service Cloud platform.7. Continuous Learning: Staying updated on Salesforce updates, releases, and best practices through training programs, certifications, and community resources. This enables you to maintain a high level of expertise and effectively support customers with the latest platform capabilities.Overall, as a Salesforce Service Cloud Technical Support Engineer, I play a crucial role in ensuring customer satisfaction, driving adoption of the Service Cloud platform, and contributing to the success of Salesforce's customer service solutions. Show less

India

Client: LinkedInDescription: LinkedIn manages multiple business units like LTS, LSS, LMS etc., using Salesforce as a CRM right from Prospects to Product Delivery.Responsibilities:•Interacting with Clients, Onsite coordinator, Architect and Team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality.•Working with various salesforce.com Standard/Custom objects.•Developing Apex Classes, Controller Classes and… Show more Client: LinkedInDescription: LinkedIn manages multiple business units like LTS, LSS, LMS etc., using Salesforce as a CRM right from Prospects to Product Delivery.Responsibilities:•Interacting with Clients, Onsite coordinator, Architect and Team members to analyze the gathered requirements, planned and prioritized the design and implementation of Functionality.•Working with various salesforce.com Standard/Custom objects.•Developing Apex Classes, Controller Classes and Apex Triggers, TestClasses for various functional needs in the application and built.•Creating Workflow Rules, Permission Sets, Profiles, Validation Rules, Fields (Formula fields), Record types, Page Layouts for Opportunity and OpportunityLineItems.•Working on Data loader for Mass import and export of data to/from Salesforce. Involved in preparation of Test cases and Unit Testing the requirement.•Involved in Unit Testing and Test Coverage of Apex classes and triggers.•Responsible for writing the Test classes.•Code review and changing the existing code with considering the Salesforce best practice in view. Show less

Bengaluru, Karnataka, India

Siemens Medical Devices

India

Quality Assurance (QA) professional specializes in testing pre-release versions of Solid Works application, often referred to as "beta" versions". The primary responsibility is to identify bugs, glitches, or other issues in the software before it is officially released to the public. This involves running various tests, such as functional tests, performance tests, and compatibility tests, to ensure that the software meets quality standards and functions as intended across different devices and… Show more Quality Assurance (QA) professional specializes in testing pre-release versions of Solid Works application, often referred to as "beta" versions". The primary responsibility is to identify bugs, glitches, or other issues in the software before it is officially released to the public. This involves running various tests, such as functional tests, performance tests, and compatibility tests, to ensure that the software meets quality standards and functions as intended across different devices and platforms. As Beta testing engineers I use to play crucial role in helping developers identify and fix issues before the software is deployed to a wider audience. Show less

Banglore

I use to work as an Project Engineer working with Aerodynamics Testing, work which typically involved in the development and testing of aerodynamic components or UAV's (Unmanned Air Vehicles). The responsibilities can vary depending on the specific project and organization, but generally include:1. Test Planning: Developing test plans and strategies for aerodynamic testing, considering factors such as test objectives, test conditions, instrumentation requirements, and safety… Show more I use to work as an Project Engineer working with Aerodynamics Testing, work which typically involved in the development and testing of aerodynamic components or UAV's (Unmanned Air Vehicles). The responsibilities can vary depending on the specific project and organization, but generally include:1. Test Planning: Developing test plans and strategies for aerodynamic testing, considering factors such as test objectives, test conditions, instrumentation requirements, and safety protocols.2. Experimental Setup: Designing and setting up experiments to gather aerodynamic data using wind tunnels, test rigs, or computational fluid dynamics (CFD) simulations. 3. Data Acquisition and Analysis: Conducting tests to collect aerodynamic data and analyzing the results to evaluate performance, identify aerodynamic characteristics, and validate design assumptions. 4. Problem Solving: Troubleshooting issues that arise during testing, such as equipment malfunctions or unexpected results, and implementing solutions to ensure accurate and reliable data collection5. Documentation and Reporting: Documenting test procedures, results, and findings in technical reports, presentations, or other forms of communication to stakeholders, including management, customers, and regulatory agencies.6. Continuous Improvement: Identifying opportunities for process improvement, optimization, or innovation in aerodynamic testing methodologies, equipment, or procedures to enhance efficiency, accuracy, and cost-effectiveness. Show less