Terry W. Email & Phone Number

Australia

Adelaide, Australia

Adelaide, South Australia

Adelaide, Australia

Adelaide, South Australia

• Support South Australian Government accounts and a top 4 bank Virtual Hosting space (large enterprise).• Subject Matter Expert for multiple accounts/roles• Provide 2nd level & 3rd level support across multiple VMware 3.5,4,5,6 ESX environments• Provide 2nd level & 3rd level support for HP Virtual Connect + HP Blades/Chassis• Build and support of enterprise level Wintel systems including geographically dispersed clusters.• Maintain hardware, firmware and software for… Show more • Support South Australian Government accounts and a top 4 bank Virtual Hosting space (large enterprise).• Subject Matter Expert for multiple accounts/roles• Provide 2nd level & 3rd level support across multiple VMware 3.5,4,5,6 ESX environments• Provide 2nd level & 3rd level support for HP Virtual Connect + HP Blades/Chassis• Build and support of enterprise level Wintel systems including geographically dispersed clusters.• Maintain hardware, firmware and software for IBM/DELL/HP blade systems and stand alone servers.• Restoring service when incidents occur in accordance to SLA / SLO• Proactively managing customer environments to prevent incidents from occurring• Maintain work environment as defined by Quality/Occupational Health and Safety standards• ITIL3 Foundations• DNS, DHCP, DFSR, AD, SCCM, Exchange• MS GeoClustering, Disaster recovery, High Availability Show less

• Supply, configure and support a range hardware (Servers, clients and networking) and software from various vendors to small business sized (<100 end user) organisations. • Contribute to all stages of infrastructure lifecycle from planning to aquisition, implementation, support and decommissioning in predominantly Wintel environments.• Solutions provided cover physical, virtual and cloud services or combination of all depending on requirements.• Pre and Post sales consultation… Show more • Supply, configure and support a range hardware (Servers, clients and networking) and software from various vendors to small business sized (<100 end user) organisations. • Contribute to all stages of infrastructure lifecycle from planning to aquisition, implementation, support and decommissioning in predominantly Wintel environments.• Solutions provided cover physical, virtual and cloud services or combination of all depending on requirements.• Pre and Post sales consultation and analysis Show less

• Virtualisation of production systems for cloud hosting.• Rationalisation of IT strategies.• Infrastructure installation, configuration and maintenance.• Oracle database administration (8i - 10g).• Support of IT infrastructure and including Blades, Servers and Desktops in a multi-site, local and remote office• Implementation and maintenance of CISCO Firewalls and VPNs• Administration and Maintenance of Financial Sector IT systems comprising of IBM X series servers… Show more • Virtualisation of production systems for cloud hosting.• Rationalisation of IT strategies.• Infrastructure installation, configuration and maintenance.• Oracle database administration (8i - 10g).• Support of IT infrastructure and including Blades, Servers and Desktops in a multi-site, local and remote office• Implementation and maintenance of CISCO Firewalls and VPNs• Administration and Maintenance of Financial Sector IT systems comprising of IBM X series servers, blades, SANs and networking infrastructure and windows desktop environment• Backup and recovery using IBM Tivoli Storage Manager, Backup Exec, DFS and automated process scripting• Design and Implementation of the desktop and server SOE• Design and Implementation High Availability / Disaster Recovery plans• Level 1/2/3 Helpdesk support for internal and external clients of both in-house developed applications and 3rd party products• Identify and Implement Process Automation in line with management directives to lower costs and reduce risk• Assist in Transformation processes and project planning for acquisitions and outsourcing• Design, Implementation and Policing of new and existing company IT policies• Ensuring adherence to defined Service Level Agreements with multiple stakeholders• Communication and support of all levels of staff.• Technologies used - MS-Office, IBM Director, IBM Remote Deployment Manager, Oracle, Dataworks, Spector360, VMware, NTWorkstation/XP/Vista, SQL Server, Nagios, Hyena, MS Exchange, Powershell, VBScript• Datacentre installations and relocations• 24/7 on call duties for high priority incidents Show less

• Administration and Maintenance of business IT systems comprising of IBM X series servers and blades and windows Desktops.• Backup and recovery using IBM Tivoli Storage Manager, Backup Exec, DFS and manual scripting locally and at remote datacenters• Design and Implementation of the desktop and server SOE, including research and rollout of technologies including Office2007, IBM Director, IBM Remote Deployment Manager, Oracle, Dataworks, Spector360, VMware, NTWorkstation/XP/Vista, SQL… Show more • Administration and Maintenance of business IT systems comprising of IBM X series servers and blades and windows Desktops.• Backup and recovery using IBM Tivoli Storage Manager, Backup Exec, DFS and manual scripting locally and at remote datacenters• Design and Implementation of the desktop and server SOE, including research and rollout of technologies including Office2007, IBM Director, IBM Remote Deployment Manager, Oracle, Dataworks, Spector360, VMware, NTWorkstation/XP/Vista, SQL Server• Communication with and support of all levels of staff• Implementation and policing of new and existing company IT policies• Helpdesk support for internal and external clients of both in house applications and 3rd party products Show less

• Supervisor of Help Desk team• On site and remote L1/2/3 support to all facets of IT (hardware, software and procedures) of the business including staff training, process management, tracking system reports and budgeting.• Design, purchase and implementation of IT systems used for internal point of sale software including desktop PCs, MS 2k/2k3 Servers and Cisco/DLINK networking hardware for both metro and remote locations throughout WA, SA an NT• AD management for internal and… Show more • Supervisor of Help Desk team• On site and remote L1/2/3 support to all facets of IT (hardware, software and procedures) of the business including staff training, process management, tracking system reports and budgeting.• Design, purchase and implementation of IT systems used for internal point of sale software including desktop PCs, MS 2k/2k3 Servers and Cisco/DLINK networking hardware for both metro and remote locations throughout WA, SA an NT• AD management for internal and external clients including DNS and DHCP implementation and support• Installation, Maintenance and upgrades of Pervasive SQL databases• Installation, Maintenance and upgrades of Point of Sales Systems (bar code readers, scanners etc)• Supervised multi million dollar stocktake processes, stock and sales report reconciliation and instruction and training for in house software. Show less

Bsc

Matriculation