Leading several teams and up to 28 CSMs that engage with our net new customers worth up to $90m in ARR. Goal of the teams are to help our customers adopt and consume our products while focusing on achieving the desired outcomes they came to our company for.Consistently exceeded the retention goals set forth by the business and most recently by $17M in 2021108% Net Revenue Retention 2021Implemented a customer journey that engaged with customers at certain milestones they achieved. This included identifying and tracking milestones based on historical customer data that showed when customers were ready for the next step in their journey with SAP ConcurPartnered with our implementation teams to reduce churn by 25% YOY of our customers in their first year. This included helping to develop 1 to many webinars that help drive adoption of our products.Engaged with our marketing and content teams to create a one-to-many experience that helped our customers consume our products sooner by providing them the training and resources they need earlier in their journey with SAP Concur

Led several teams across the globe that engaged with our tenured customers valued at $60M in ARR and several thousand customersHelped build and create the customer success teams at SAP Concur that has led to one of the fastest growing teams in the CompanyLeader of the year 2018 for Customer SuccessAchieved pipeline goals that exceeded $30M in ARRConsistently met or exceeded churn metrics provided by the company.3-time Client Success club achiever as a leader.Helped build out an engagement strategy based on usage data that engaged with those customers that were growing and continuing to consume additional services at SAP Concur

First Client Success Manager Hired to engage with our net new customers. Focused on driving adoption and consumption of our services post implementation.Exceeded KPI's by 150% that were focused on utilization and retention of our net new customersClient Success Manager of the year 2015Help develop new client round table sessions that were virtually led by myself. These were focused on a community approach where our customers could learn from other customers on common challenges and understand how to they create adoption strategy's for their companies.

Engaged with tenured customers to ensure their adopting and consuming our productsConsistently exceeded KPI's set forth by the companyZero clients lost in my first full year in the role. Partnered with client sales to upsell our product offerings.

Achieved presidents club FY2012Interract and collobarate with colleagues at all levels and business areasPartner with Sales Executives to develop existing territories for future growth

Consistently meeting and exceeding sales goal set forth by upper management throughout entire employment.Chosen to implement new pilot program for inside sales department. Goal to streamline processes within sales group and work as a team to obtain a monthly sales goal set forth by superiors.Given full work load after merely 3 weeks of employment.Started on commission after only 2 months into position vs. average start time of 4-6 months.Manage multiple tasks required of position to create streamlined process while maintaining first-rate customer service.