Kevin Young

Kevin Young Email and Phone Number

Product Owner - Infrastructure Managed Services at DELL EMC @ Dell EMC
round rock, texas, united states
Kevin Young's Location
Greater Sydney Area, Australia
Kevin Young's Contact Details

Kevin Young personal email

n/a
About Kevin Young

I am a Service Delivery Account Manager with extensive experience in building strong and lasting client relationships, complemented by a background and experience in technical installation and maintenance across a variety of industries including Logistics, Finance and IT.Additionally, my experience includes System Administration and management of IT network infrastructure.Key Capabilities:Escalation ManagementService Delivery ManagementAccount ManagementProject ManagementTechnical ExpertiseRelationship Management

Kevin Young's Current Company Details
Dell EMC

Dell Emc

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Product Owner - Infrastructure Managed Services at DELL EMC
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Kevin Young Work Experience Details
  • Dell Emc
    Team Manager - Data Backup And Recovery - Managed Services
    Dell Emc Feb 2020 - Present
    New South Wales, Australia
    View
  • Dell Emc
    Escalation Manager
    Dell Emc Aug 2015 - Present
    Sydney, Australia
    • Coordinates activities with Account Personnel from Sales, System Engineering and Customer Service to ensure all customer needs are met. • Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution.• Generates support plans to resolve complex service related problems. • Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding EMC products.• Analyses customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues. • Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction.
    View
  • Emc
    Service Account Manager
    Emc Apr 2009 - Jul 2015
    Sydney
    I am accountable for ensuring that the total customer experience is both a successful and positive one through ensuring that all solutions meet client needs, are implemented and maintained effectively, and that they are fully functional at all times.To achieve this, my key responsibilities include proactive management of risk, projects, critical incident escalations, and ongoing service delivery.
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  • Emc
    Customer Engineer
    Emc Jun 2004 - Mar 2009
    North Sydney
    In this technical role, I was accountable for managing the installation of EMC’s storage equipment including Cisco and Brocade switch environments as well as performing preventive and remedial maintenance. Some of my key activities included implementation of hardware and software in the customer environment, compliance with all legislative and industry regulations, diagnosis and troubleshooting of system issues, and development and maintenance of effective client relationships.
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  • Chep
    Nsw It Administrator
    Chep Jun 1998 - May 2004
    Sydney, Australia

Kevin Young Skills

Project Management Service Delivery Management Technical Service Delivery Emc Storage Storage Service Account Management Service Delivery It Service Management Itil San Cisco Technologies Enterprise Storage Vmware Virtualization Disaster Recovery Data Center Cloud Computing

Frequently Asked Questions about Kevin Young

What company does Kevin Young work for?

Kevin Young works for Dell Emc

What is Kevin Young's role at the current company?

Kevin Young's current role is Product Owner - Infrastructure Managed Services at DELL EMC.

What is Kevin Young's email address?

Kevin Young's email address is ke****@****emc.com

What skills is Kevin Young known for?

Kevin Young has skills like Project Management, Service Delivery Management, Technical Service Delivery, Emc Storage, Storage, Service Account Management, Service Delivery, It Service Management, Itil, San, Cisco Technologies, Enterprise Storage.

Who are Kevin Young's colleagues?

Kevin Young's colleagues are Keerthana Moorthy, Jonathan Cole, Ashley Stanford, Teri Wallace, Vishu Thakur, Daniel Bitter, Paul Giosa.

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