Ricardo Cabrera Email & Phone Number

New York City Metropolitan Area

• Oversee AT&T account for corporate & authorized retailer locations throughout the 5 boroughs of New York, the #1 MSA in the nation.• Accountable for driving Samsung brand awareness and marketshare through implementation and execution of sales strategies, product education, & customer experience.• Creating & maintaining partnerships with key stakeholders such as Regional Directors, Operation Managers, Area Sales Managers, store level management, & sales associates, with the common goal of driving results in sales, customer experience, & best in class visual brand standards.• Leveraging operational, analytical, collaborative CRMs to provide support with key stakeholders within store locations & channel account stakeholders.• Support with onboarding of new hires through admin training & field peer mentoring, with the objective of obtaining a positive culture and work environment.• Collaborate with peers to gather market insights, ensuring results by stategizing & providing solutions for customer experience.• Participated, attended in high profile localized, national training events, as well as marketing events and activations highlighting Samsung products and services. (Samsung Unpacked, CES, Launch events, Samsung 837, SES, Stakeholder meetings) • Accomplishments include • 2021: Q1 District MVP • 2021: Voted Top 10% ranking in overall performance within organization • 2022: Q3 & Q4 District MVP • 2022: Voted Top 10% ranking overall performance within organization • 2023: Q2 Ranked #1 nationally for overall KPI performance

Nyc

• Coaching/training retail sales associates from major carriers, to help elevate their sales tactics• Educate retail sales associates & management on products' key selling points, to increase product knowledge and recommendation• Educating consumers, while building brand awareness on products, with the potential for sales• Hands-on troubleshooting support for software & hardware• Building excitement through in-store and district sales programs, side-side-side selling & customers support• Partner with management, creating strategies to maximize sales and increase revenue• Support with in-store merchandising by leveraging CRM tools - hands on labor as well as coaching to management and retail sales associates

New York, New York, United States

• Leading team of 8, as well as training, educating key stakeholder employees (Best Buy) on product portfolio• Building brand awareness & generating sales through consumer product education• Hands-on troubleshooting support for software & hardware• Conducting team calls, in-store audits• Conducting bi-weekly planogram/merchandising resets • Performing roles & responsibilities as interim Market Manager

Greater New York City Area

• Assisted with event consultation, planning, and logistics• Involved in duties of HR, such as onboarding, payroll, scheduling, timesheets, termination• Conducting conference calls as well as on-site training with employees• On-site visits during events• Assisted with event set up/break down where applicable

Greater New York City Area

• Assisted with event set up/break down• Training staff, in addition to well delegating roles/responsibilities, and break rotations• Submitting timesheets, event photos, and recaps• Transportation of inventory and equipment• Point of contact between client and company employer during events on-site