Mohamed Hammad Email & Phone Number

Budaiya, Northern Governorate, Bahrain

Isa Town, Southern Governorate, Bahrain

Manama, Capital Governorate, Bahrain

Manama, Capital Governorate, Bahrain

• Handling an average of 140 customer inquiries per day in a professional efficient manner• Answering customer calls and email inquiries, card activation and card blocking in cases of fraud/lost/stolen. Also, review the fraudulent activities through VisionPlus and Risknet (Monitoring System), reporting to clients at once according to the agreed parameters and SLA. Additionally, setting the parameters on the Fraud monitoring system. These responsibilities include:• Analyzing data on high-risk individuals and entities to meet Anti Money Laundering, Bribery, Corruption and Sanctions regulatory obligations.• Having professional telephone manner of responding to client’s telephone inquiries, supplying correct information, and ensuring the calls are short and efficient.• Applying effective listening techniques by listening actively, finding all the relevant information to set up precisely what needs to be done and making sure the caller is completely satisfied before ending calls.• Taking inbound calls, handling policies, procedure. and reporting customer complaints to concerned team.• Understanding how fraud happens, how to check them using rules and how to set up new rules.• Aiming to deal with customers' inquiries on the first call. This may include taking a customer's order, arranging a service call, or resolving a technical query by telephone. And when the issue cannot be dealt with at once, then arrange to call the customer back after getting more information. Therefore, ensuring that customers receive a satisfactory response.• Following outbound calls policies and procedure of contacting the cardholder to verify the transaction and advising the bank when cardholder confirmed fraud after the call.• Applying effective time organization by sending alerts to the bank instantly.• Ensuring customer complaints are resolved in a professional manner.• Having general knowledge of Visa/MasterCard policies and products information.

Manama, Capital Governorate, Bahrain

• Conducting due diligence, screening, and monitoring of customers, third parties, and sanctions to prevent financial crime and comply with regulations.• Analyzing data on high-risk individuals and entities to meet Anti Money Laundering, Bribery, Corruption and Sanctions regulatory obligations.• Using tools such as ThomsonReuters Risk & Intelligence, DowJones Risk Center.

Manama, Bahrain

• Respond to and resolve IT-related requests and issues in a prompt and effective manner.• Contribute to new IT initiatives and projects to meet organizational goals and aims.• Monitor and protect IT infrastructure from cyber threats and vulnerabilities.• Implement and keep IT security policies and controls to safeguard data and systems.• Educate and train employees on cybersecurity best practices and IT resources.• Develop and execute disaster recovery plans to ensure business continuity.• Collaborate with management to align IT security with organizational risk management.• Stay updated on emerging cybersecurity trends and adapt security measures accordingly.• Support and keep IT systems and services, including hardware, software, network, and security.• Document IT procedures and processes to ensure consistency, compliance, and knowledge transfer.• Evaluate and improve IT systems and services to meet evolving organizational needs and technological advancements.

Manama, Capital Governorate, Bahrain

• Managing and directing the daily activities of 22 call center agents and telephone operators perfectly.• Responsibility to supervise, plan, and manage functions concerned to Call Center environment and review the operations of the agents as well.• Responsibility to work as an information source to answer operator question, assigning tasks, following up and giving instructions as needed.• Responsibility to attend, follow up and resolve customer complaints and questions perfectly.• Providing required support to the staff and training to apply the best skills and knowledge on the job and must monitor the performance as well.• Preparing & managing the schedules to ensure that the Call Center is always full of enough agents depending on the number of offered calls each hour of the day.• Oversee the databases, activities related to maintenance and repairing of equipment, ordering supplies and materials timely.• Perform the basic duties such as monitoring attendance of operators, scheduling breaks and shifts as necessary.• Perform all the tasks by discussing with the manager of our department such as communicating solutions, successes, and opportunities.

Bahrain

Manama, Capital Governorate, Bahrain

Directed the development of online payment app NonooRemit.

Manama, Capital Governorate, Bahrain

• Train new crew in McDonald's standards, policies, procedures, and equipment.• Work with new crew to develop their skills and knowledge.• Help new crew to provide excellent customer service.• Play a role in ensuring that McDonald's restaurants operate smoothly and efficiently.

Giac Security Essentials Certification (Gsec), Security Essentials: Network, Endpoint And Cloud

Civil Engineering