• Analyze clients’ requirements and overall business strategy and determine system architecture that aligns to the business goals. Generate use cases, as an output, to explain proposed design(s) to diverse audiences.• Construct cost case studies, statements of work, project deliverables, used for establishing project plans with reasonable timeframes.• Establish a service catalog for multi-tenant Data Center Services, used for simplified ordering of IT services.• Design x86 compute, network, storage, data protection, and disaster recovery services for use in an IT service provider model.• Stay current with industry trends and provide strategic foresight to business leadership on areas which are candidates for architectural improvements.• Provide ongoing governance of existing data center services and suggest process improvements to both increase service quality and revenue.• Organize user training, walk-throughs, coaching sessions, and problem analysis for IT across many levels of the organization.

• Assist architecture as a SME on data center technologies used for service design with clients.• Prepare transition packages and create a deployment schedule for clients’ new projects.d• Act as a technical team leader and SME on Windows, VMware virtualization, and Disaster Recovery.• Build operational guidelines around areas of expertise for junior team members.• Interact with state government agencies and technical teams to develop complex disaster recovery solutions to safeguard mission critical data.• Develop and implement complete data center monitoring solution with regard to facilities management, infrastructure components, security, and applications.

Member of an outsourced IT team. Responsible for small business IT work which ranges from Cisco routers & firewall equipment, to Windows Severs, and Terminal Services, Active Directory & Group Policy work was performed on a regular basis.

Supported Servers (Both Windows NT4, 2000, 2003 & SCO5 Unix), Cisco Routers, Windows desktop PCs, Setup & Repair of HP and Lexmark Printers.