Ayman Zahran Email & Phone Number

Web3

United Kingdom

- Successfully built and nurtured online communities across Discord, Twitter.- Implemented strategies leading to a 50% increase in community engagement.- Conducted multi-channel content strategies resulting in over $1M in sales.- Created insightful content on crypto and blockchain (alpha), garnering over 100,000 views.- Empowered community members, driving project loyalty and engagement.- Identify and build relationships with prominent influencers and thought leaders

Wirral, England, United Kingdom

- Update and manage content filter facets on Shopify-based business website.- Research and optimize filtering options for individual product categories.- Align merchandising pods with trading team requests.- Ensure consistent product data for effective filtering.- Aim for a best-in-class customer journey to establish the site as a leading destination for electricals.- Contribute to ongoing improvements in on-site customer experience.- Act as the stand-in for the manager in Search & Navigation when needed.

Liverpool, United Kingdom

- Provide Ecommerce management and Digital Marketing services to clients in the UK, US, and EU.- Manage high-budget Facebook campaigns across multiple projects.- Invested over £50,000 in Facebook ads for personal projects.-Achieved sales of more than £100,000 on Ecommerce platforms like eBay.- Owned and operated multiple Shopify Ecommerce websites, generating over £300,000 in sales.- Single-handedly managed entire Ecommerce projects from start to finish.

Cairo Governorate, Egypt

- Provide Ecommerce management and Digital Marketing services to clients in the UK, US, and EU.-Manage high-budget Facebook campaigns across multiple projects.- Invested over £50,000 in Facebook ads for personal projects.- Achieved sales of more than £100,000 on Ecommerce platforms like eBay.- Owned and operated multiple Shopify Ecommerce websites, generating over £300,000 in sales.- Single-handedly managed entire Ecommerce projects from start to finish.

• Handling different bill dispute complaints and refund requests.• Calculate, validate, and issue refund memos.Execute all billing adjustments (OCC – AR ) on the different billing applications (CX - BSCS IX).• Perform all required bill adjustments needed after getting price modification approvals (Business Cases) and clients’ compensation for S.L.A violation.• Handling all complaints as well as operational activities of Enterprise re-sellers'.• Handling N.T.R.A SPOC service termination incidents related to wholesale customers due to non paying re-sellers' .• Handling all enterprise broadband back office activities including that related to changing service, changing speed and parameters, suspension actions, changing client information,and bill splitting.• Perform all the required billing adjustments and follow up processes needed to add free trial period under customer contract condition (free months).Review, develop, establish and maintain end to end business processes within fixed broadband department in order to ensure best practice is being implemented in customer support operations to achieve service efficiency and high quality.• Conduct proactive internal audits to identify potentially fraudulent acts and participate in fraud investigations.• Calculate, validate and issue needed memo related to the payment process of re-sellers’ commission. • Support achieving the monthly collections target through KPIs based metric of providing the adequate and continuous resolution to the clients’ complaints.

• Monitor inbound calls and provides trend data to management team • Uses quality monitoring data to compile and track performance and quality of service offered at team and individual level. • Perform mystery shopping calls in order to ensure accurate and consistent information delivery to the customers.• Participates in client conference calls to identify customer & client needs and expectations. • Provides actionable data to various internal support groups as needed. • Coordinates and facilitates call calibration sessions for call center team leaders • Prepares and analyzes internal and external quality reports for management staff review. • Conduct presentation & business simulation to new hires & assess in the certification process.• Identify the training needs through the call monitoring, mystery shopping & certification process.