Dan Edwards Email & Phone Number

I am a global leader with executive experience building, leading, and optimising customer operations at any scale. For more than 20 years I have focused on creating, inspiring and enabling teams to deliver service and sales moments that customers feel great about. I've had the privilege of leading teams at scale across 12 countries, both in-house and outsourced, and I understand the balance between people, culture and technology. With a track record of success delivering across different industries and in cross-cultural environments, I thrive in innovation inspired cultures and relish the chance to lead growth/change, using data and technology to transform customer strategies for success. Through these unique experiences, I have proven expertise in:• Operations Leadership at any scale• Customer strategy and delivery• Automation & process Improvement• Delivering step-change efficiency, customer, and people outcomes• Outsourcing and offshoring for success• Experiment driven breakthrough improvements• Operational delivery turnaround / re-igniting performance/culture• Contact centre technology and channel transformation • Risk & Quality management• Scale-up and process 'industrialisation'Industry Experience: I have worked for global brands in the Travel, Telco, Insurance, and BPO/CX sectors, directly responsible for thousands of front-line staff across multiple sites, languages, and channels. Through my time in BPO, I was directly responsible for leading teams across a range of industries, including: telecommunications, government (state and federal), retail (Physical and online), utilities, entertainment, travel, banking, finance and insurance. I'm passionate about:• My role as a father, husband, and experiencing all of where and what life brings to us!• Seeking out opportunities for the operation to be 10x better, not satisfied only with small incremental improvements• Enabling others to be successful, so an organisation delivers together • Remaining forever curious, seeking to learn, understand, and grow