At Moreton Bay Advisory, we empower innovation by streamlining operations for growth.We help high-growth and Fortune 1000 payment service providers improve operations and financial performance across product, client, partner, and vendor operations, with niche expertise in Integrated Payments hardware.Learn more at http://www.moretonbayadvisory.com.

Responsible for fundraising, strategic planning, community engagement, and governance. Championed information security policies, cost management strategies, and organizational key performance indicators (KPI) to enable efficient growth.

Focused on and completed my Executive MBA at USC.

A pre-revenue B2B financial technology start-up invited me to join as the VP of Operations.During this time, I established the customer, vendor, and operations organizational framework to support the corporate strategy. Within the first month, I examined and created a plan for the customer journey from the initial acquisition to revenue generation and identified competitive key performance indicators.I collaborated with the executive team and chartered the company’s performance monitoring with a strategic Balanced Scorecard framework. Unfortunately, the organization experienced funding impacts as a result of macro economic conditions.

Focused on and completed my Executive MBA at USC.

Worldpay, from FIS is a Fortune 200 organization and the largest credit card processor in the world processing $1.7 trillion across 40 billion transactions.Positioned by executive leadership to propose performance improvement strategies while overseeing day-to-day hardware related client onboarding operations serving three North American business units. Managed the department budget, developed annual strategies to support corporate objectives, and oversaw teams that delivered the hardware launch program, 3PL distribution, and financing as well as directly managed multiple distribution vendors. Responsible for monitoring and presenting operations and financial performance, trends, and risks to executive leadership. Resigned to focus on an Executive MBA program.Highlights include;• Managed US and offshore POS hardware distribution employees to enable $XXXM+ in annual revenue (ARR).• Directed program team responsible for development and management of hardware readiness projects to launch with smooth on-time delivery spanning three divisions for US and Canada.• Elevated ARR by a $XXM revenue equivalent through multiple cost saving initiatives.• Improved working capital by several million.• Overcame a low morale, post-offshore RIF environment to achieve a Glint Employee Engagement score of 87.

In an expanded role, positioned by senior leadership to analyze and recommend developer experience and revenue improvement strategies while managing day to day operations. Managed a multi-million dollar department budget overseeing technical pre/post-sale professional service teams including product solutioning, integration, and L3 support. Additionally, oversaw hardware and developer launch teams.Highlights include;• Improved time-to-revenue (TTR) by reducing ISV certification and first customer go-live timeframes.• Executed a department-wide labor capitalization initiative.• Standardized new product launch processes for consistency and repeatability of software developer artifacts.

Hired full-time after consultancy to standardize developer and hardware launch operations to improve efficiency in a fast-paced environment while leading multi-functional technical teams. Oversaw teams responsible for developer product solutioning as well as payment hardware and developer launch spanning company owned and 3rd party cloud, mobile, and distributed payment product suites.

Infinite Peripherals is a design organization specializing in enterprise hardware and software mobility solutions. Reported to the CEO and was responsible for planning and executing new venture business strategies while leading operations employees. Contributed to substantial year over year revenue growth through market entry and expansion of payment division initiatives for Fortune 500 and mid-market customers.Highlights include;• Enabled in-house payment hardware encryption services for customers; oversaw construction, developed policy & processes, oversaw audit, and operated the company’s first TR-39 hardware encryption lab.• Delivered quarterly sales training on product competitive positioning and implementation best practices. • Led integration and certification of 20+ payment gateways and processors for US market entry and expansion.• Directed the Apple MadeForiPodandiPhone (MFi) product certification program spanning all payment product lines.• Attended and conveyed learnings from the Apple MFi Technology Summit in Shenzhen, China to executives and OEM teams.• Delivered expert testimony to California’s Senate Judiciary and Banking Committees on consumers’ information protection in the retail industry.• Partnered with Bluefin Payments to certify the first mobile Point-to-Point (P2PE) solution in North America.

• Represented the company at US payment industry and vertical trade shows (ie; National Retail Federation and Money2020) and positioned the company as a thought leader through multiple industry publications.• Managed the strategic partnership with Apple and the MFi certification program for all company iOS compatible products.• Attended and conveyed learnings from the Apple MFi Technology Summit in Shenzhen, China to executives and OEM teams.• Advised Fortune 500 account managers through sales cycle on product implementation best practices and compatibility.• Managed clients and oversaw mid-market account sales staff.

Brokered the exit for a tech founder through buyer analysis and deal negotiation of non-revenue generating assets