It Support Analyst
24Seven Talent / True Religion Brand Jeans
Vernon, Ca
DUTIES AND RESPONSIBILITIES• Assisting remotely to troubleshoot hardware systems • Help with equipment refresh and upgrades with Retail Merchandise POS terminals and corporate systems, must be able to communicate with non-technical users• Deploy system changes to stores and corporate using SMS/Service Center• Log calls/incidents/outages in Help Desk System• Coordinate with retail staff to research and develop changes and configurations• Coordinate with retail staff and system vendors to resolve POS issues• Collect information to analyze and evaluate existing or proposed systems.• Research, plan, install, configure, troubleshoot, maintain and upgrade operating systems.• Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system. Analyze and evaluate present or proposed business procedures or problems to define data processing needs.• Research and recommend hardware and software development, purchase, and use.• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.• Install, configure, and upgrade desktop hardware and peripherals.• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.• Document system problems and resolutions for future reference.• Provide Outlook/Exchange support (configuration, administration, archiving, synchronization)• Provide user support of office equipment, printers, and computer workstations as needed
