V Rajeev Email & Phone Number

Hyderabad Area, India

Hyderabad Area, India

•Building Linux Server and installation of the various application and delivering the product to the Client.•Installation, Configuration and setting up Linux Server.•Installation of Windows 7/2008/2012, CentOS 6/7/8, Ubuntu 14/15, Debian VM.•Creation of File System in Linux and troubleshooting the same.•Creation of multiple VM per client requirements.•Well versed in creating and reviewing Wiki articles for the organization.•Created and tested Ticketing system OSTicket for our organization.•Created and tested Backup system Backup PC for our organization.•Experienced in User management activities with respect to Users, Groups and Admin roles.•Work on Configuration Management, Ansible - Automation tool.•Built a new open source Asset Management tool Snipe-IT for the organization.•Worked on password management tool Passbolt for the organization.•Working on BitBucket environment.•Monitor the internal network using the Cisco Meraki portal.•Perform Network upgrades and System updates.•Work with the ISP providers regarding the network.•Troubleshoot the system related issues.•Setting up the conference rooms.•Managing IT inventory for the organization.•Configuring VNC application for cross platform remote access.

Hyderabad Area, India

•Activating second level Authentication devices for accessing internal applications. Also, providing temporary passwords, creating users and managing groups.•Supporting various OS related issues, which includes Linux, Mac, Windows and Chrome OS. Also, work on application related access issues.•Monitoring and updating Tickets (issues) through Google Unified Ticketing System.•Troubleshooting roaming, local profile issues OU, VLAN issues, Network, Application, URL, FTP links, etc.•Solving issues through remote desktop, windows remote desktop,Chromoting and VNC Viewer.•Troubleshooting internal cloud Google Apps and Creating Alias, Mailing lists, and Groups. •Working on Home directory and remote accessibility issues, SSH and Troubleshooting, Filers, and Remote shares.•Configuring and troubleshooting Wireless, VPN, LAN, and Network Printer, Mail client Outlook, Virtual machines, Citrix latency troubleshooting.•Troubleshooting Distributed network file sharing issues. •Identifying bugs, documenting and reporting to the engineering team.•Assisting technical documentation team for streamlining internal technical articles and updating FAQ's for new hire training and refresher training•Assisting in the automation process and giving timely feedback for creating different tools. •Maintaining Virus free system in Windows machine using Bit9 Agent.•Monitoring Network related alerts with the help of Periscope tool (customized tool of Zabbix and Nagios) and work accordingly with the concerned teams get the issue fixed.•Monitoring Production and development servers – more than 250+•Login to the networking devices and check for the configurations.•Coordinate with the ISP providers with respect network downtime and hardware related issue.•Creating and modifying the cron jobs according to the requirement.•Working in version control system such as GIT.•Analyze the script and logs make necessary changes requested by the engineering team.

Bengaluru Area, India

• Supporting Production IT Environment and IT Operations on Various Platforms such as VMware, Citrix, Video & Audio Conference, and Business applications.• Drive the Clients issues to resolution by analyzing and resolving the issues• Held responsible for the major changes implemented within the project and manage the knowledge base articles for changes implemented.• Drive RCA and permanent fix (no recurrence – maximize service availability, reduce cost and increase client satisfaction.• Also well versed with virtualization and desktop support applications.• Held responsible for client requirements and provide updates in a timely manner.• Manage the SLA and the drive the team to meet the client requirements.• Also managed the weekly and monthly migrations and updated to clients.• Held responsible for local machine lockdown and manage virtual migrations successful.• Well versed with remote support and application installation/Un-installation.

Bengaluru Area, India

• The profile included familiarizing the problems of clients and solving them through phone, Softkey• Protection and hardware lock• Configuration and Maintenance of accounting software.• Installation and Configuration of PCs, Implementation of Network Connectivity, Manage Clients and• Perform Internet Downloads & Upgrades.• Installation of Operating System, Drivers, Standard Software & Applications.• Troubleshooting systems and networking issues and respond to alerts.