During my time with GOJO Event Management as Barstaff, I've been engaged in agency work at various venues. Notably, I've had the privilege to work at the following high-profile events:The Elton John - Farewell Yellow Brick Road Concert (All Saints Estate 2020): I was part of the team that contributed to the smooth operation of this iconic concert. Our responsibilities included ensuring guests' beverage needs were met efficiently and professionally.Midnight Oil - The Final Tour (All Saints Estate 2022): I had the honour of being part of the team for this significant event. We played a crucial role in providing excellent bar services, contributing to the overall positive experience of concertgoers.

As a Bar Staff member at the Albury Racing Club, my responsibilities have encompassed various aspects of bar operations and customer service, including:Bar Attendant: I have served customers at the bar, ensuring they receive top-quality service and a positive experience.Cash Handling: Proficiently managing cash transactions, maintaining accuracy, and adhering to financial protocols.Maintaining Bar Presentation: Playing a role in keeping the bar area clean, organized, and presentable, contributing to a welcoming atmosphere for patrons.Stock Management: Assisting in stock control, including restocking and inventory management, to ensure seamless bar operations.

As a Bartender, Gaming Attendant, and Accommodation Team Member at ALH Group, my role encompasses a diverse set of responsibilities, each crucial to maintaining a smooth and enjoyable experience for patrons and guests. Here's a detailed breakdown of my contributions and duties in these roles:Bartender Responsibilities:Responsible Alcohol Service: I ensure strict compliance with alcohol service policies and legal regulations. This includes checking the legal drinking age, monitoring patron intoxication levels, and responsibly refusing service when necessary.Gaming Attendant Responsibilities:Gaming Area Oversight: I supervise the gaming area to ensure it adheres to gaming regulations and company standards. This includes attending to guests, overseeing gaming promotions, and promptly addressing machine issues.Staff Training: I play a crucial role in training new staff in the Bar and Gaming area, ensuring they understand company procedures and service standards.Accommodation Team Member Responsibilities:Booking Management: I efficiently manage accommodation bookings, handle inquiries, and ensure smooth guest check-ins while delivering excellent customer service.Guest Relations and Reviews: I engage with guests, addressing their needs and promptly responding to guest reviews, whether positive or critical.Conflict Resolution and Effective Communication:I use effective communication to resolve conflicts with patrons displaying challenging behaviour. Clear communication within the team is essential for a safe working environment.Versatility in Workplace Areas:I can seamlessly transition between various roles within the establishment, including the gaming room, main bar, kitchen, and accommodation facilities.Liaison with Security and Management:I collaborate with security and management to address situations where patrons act inappropriately or compromise safety.

During my time with Smart Hospitality, I gained valuable experience in various front-of-house roles, providing exceptional service in different settings. Some notable experiences include:Wedding Function: I completed my first wedding function and provided feedback to the MC, showcasing my adaptability and attention to detail in ensuring the event's success.Supervising Children: While working at the Spartan Race in Bright 2019, I took on a supervisory role for children and received commendation for creating a joyful and safe experience for them under my supervision.Diverse Venue Work: I worked across a range of venues, including wineries and pop-up locations, demonstrating flexibility and the ability to adapt to different environments and customer expectations.

During my tenure at Zone Laser Tag Albury, I played a pivotal role as a Customer Service/Coach. Here's a breakdown of my responsibilities and achievements:Innovative Coaching Program: Leveraging my coaching accreditation and prior experience in supervising staff in the fast-food industry, I was selected to lead the implementation of the first competitive laser tag coaching program in Australia. This pioneering effort allowed me to give valuable feedback to the store owner, resulting in continuous program improvements.Supporting Children: One of the most rewarding aspects of my role was helping children overcome initial fears, self-doubt, and stress associated with laser tag. I created a safe and encouraging environment where children with anxiety, depression, or sensory issues could thrive and find a sense of security and empowerment.Behavior Management: I regularly worked with students who had ADHD and other behavior challenges. Through research and the implementation of various strategies, I successfully managed and improved their behavior, including increasing their attention spans and their ability to follow directions.Technical Troubleshooting: I was responsible for troubleshooting issues with laser tag equipment, promptly repairing and maintaining the equipment to ensure uninterrupted gameplay.Staff Training: I played a key role in training staff in coaching techniques and pack maintenance, contributing to the professional development of the team.POS System Management: Additionally, I edited the point-of-sale (POS) system as needed to ensure efficient operations.My time at Zone Laser Tag Albury allowed me to make a positive impact on both the business and the well-being of the children I worked with, showcasing my dedication, problem-solving skills, and adaptability in a dynamic and challenging environment.

My introduction to Coaching it was at Flyaway Gymnastics, I further developed my working with children skills and developed coaching skills.My job description as follows:To be of a high performing team, working cohesively and transparently, to deliver top quality gymnastics programs for people of all abilities.To ensure a safe gymnastics environment for participants to learn technically correct skills.To continually strive to improve the program and promote a love of gymnastics.To assist young people to develop strong bodies and strong minds, through the delivery of high-quality gymnastics programs and activities.

My experience as a Food and Beverage Attendant at Elgin's Bar was my introduction to the world of bar service. During my time there, I gained valuable skills and insights into the industry. Here's an overview of my role:Learning the Ropes: Elgin's Bar served as my training ground for becoming a proficient Bar Attendant. It was here that I learned the art of serving patrons tap beers, a skill that is central to the food and beverage industry.Customer Service Excellence: Working at Elgin's Bistro allowed me to enhance my customer service skills. I interacted with patrons, providing them with a positive and enjoyable experience during their visits.This role was instrumental in building a strong foundation for my career in the hospitality sector. It provided me with the essential knowledge and hands-on experience required for success in this dynamic field.

I started my career in the workforce as a Crew Member at a fast-food restaurant, where I rapidly advanced to the position of Area Leader within just three months. During my tenure, I contributed significantly to the restaurant's operations and demonstrated a strong commitment to excellence.As an Area Leader, my responsibilities included delegating tasks, training new crew members, and providing supervision. I took the initiative to ensure that the restaurant adhered to Occupational Health and Safety (OH&S) standards, actively identifying areas for improvement. This proactive approach led to improvements in staff interactions and overall performance.My effective communication skills made me a go-to resource for both the Store Manager and the Regional Manager, who often sought my feedback. I provided valuable insights into operational enhancements and strategies to optimize staff performance.In addition to maintaining OH&S standards, I consistently reported maintenance issues and equipment failures promptly. I also played a vital role in monitoring inventory levels, ensuring timely orders to prevent stock shortages or expiry issues.Recognizing my dedication and potential, the Store Manager and Regional Manager selected me to complete a Certificate III in Retail Supervision, further enhancing my skills and knowledge.Towards the end of my time at the restaurant, I was offered a management position in recognition of my abilities and contributions. However, I declined this offer to pursue new opportunities in Albury.My experience in this role was a transformative period in my career, where I not only gained valuable professional growth but also developed a strong sense of responsibility and a commitment to excellence in the workplace.