Avinash Kaur Email & Phone Number

Winnipeg, Manitoba, Canada

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Winnipeg, Canada Area

Ensured client and staff schedules in the scheduling databases are up to date.Responded to client needs within specific time frames and ensured all relevant information is received either in verbal or written format.Handled multiple teams and worked collectively to clear the flags during the work hour. Used Procura and Qcare to input accurate data into the scheduling databases.Integrated quality criteria and standards into daily work practice and participated through suggestions and actions in quality improvements in all aspects of operations.

Winnipeg, Manitoba, Canada

Providing live support to couriers, customers, and restaurants.Resolving conflicts and facilitating communication between all stakeholders to achieve a smooth operation.Work on company-specific projects alongside management.Working with the Fraud Investigations team to communicate withcustomers who report Account Takeovers, Fraudulent charges, etc.Investigating and providing resolutions to the escalated problems thestakeholders have received through various communication channels orthird-party partners.Providing solutions to the problems and initiate refunds depending uponthe issue faced by the customer.Tracked and analyzed reports to determine needed improvements.

Bengaluru Area, India

As a sales specialist , I was responsible for forecasting the sales of an entire company and also responsible for making sure that the sales forecasts are met. I always tired my level best to give my best output by selling the product and service and also got appreciated by the higher authorities .

Bangalore Urban, Karnataka, India

Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Compile and analyze statistical data.Ensure that user expectations are met during the testing process.Draft quality assurance policies and procedures.Investigate customer complaints and product issues.Ensure ongoing compliance with quality and industry regulatory requirements.

High School Diploma, Applied Human Resource

Still persuing

High School Diploma, Project Management

Bachelor Of Science - Bs, Electrical And Electronics Engineering