Davita Lamai Email & Phone Number

United Kingdom

As a Senior Account Manager at Great Place To Work UK, I specialise in fostering and maintaining strategic relationships with our key clients. My role involves:Client Relationship Management: Building and nurturing strong, long-term partnerships with clients to understand their unique needs and ensure their satisfaction.Strategic Consulting: Providing expert advice and insights to help clients improve their workplace culture and achieve Great Place To Work certification.Project Coordination: Leading and managing projects to ensure timely delivery of services and successful implementation of client-specific solutions.Performance Analysis: Analyzing client data to provide actionable feedback and recommendations that drive continuous improvement.Business Development: Identifying opportunities for growth within existing accounts and contributing to the acquisition of new clients through strategic initiatives.Team Leadership: Mentoring and supporting junior account managers to enhance team performance and client service delivery.CRM Utilization: Leveraging CRM technologies such as Salesforce and HubSpot to track client interactions, manage sales pipelines, and optimize customer relationship strategies.

London, England, United Kingdom

I am working at this organisation with the following responsibilities: * Spearhead end-to-end management of the Eastern regions of MP's which consists of around 60 MP's.* Advise MP on IPSA policy and support in the administration of the MPs' Scheme of Business Costs and Expenses to ensure compliance with principles, rules, and processes.* Troubleshoot and solve policy issues for internal and external stakeholders, including members of the parliament.

In this tenure, I have delivered exceptional administrative support and I am accountable for: * Identify tasks and ensure completion in a timely manner by continuously leading diary management activities; achieve meeting requests and articulate updates to the director successfully.* Create invoices for clients and ensure timely payments to streamline cash inflow and eliminate discrepancies.* Organise travel for the director and deliver executive support in multiple tasks.Noted Accomplishments:✓ Delivered employee timesheets to HR department for payroll, assuring on time payments to employees for high morale and productivity.✓ Utilised Microsoft Office (Word, Excel, PowerPoint, Outlook) to perform a wide range of administrative tasks with maximum efficiency.

London, Greater London, United Kingdom

During my internship, I was tasked to: * Executed routine activities by leading continuous product management, reviewing management information to understand products' performance, and challenging stakeholders to ensure great outcomes for customers.* Provided top-notch support regarding incident management processes and delivered risk input to ensure resolution of customer issues.* Supported development of papers for product governance sign off, ensuring key risks captured and explored.* Facilitated a range of product and proposition development ideas and change programmes / projects to guarantee the right risk considerations from a conduct and compliance perspective.Noted Accomplishments:✓ Collaborated with senior manager to conduct different activities, such as covering product, conduct, change and compliance matters to achieve desired outcomes.✓ Planned and implemented business objectives / requirements, explained complex situations, and arrived at decisions based on sound judgement.✓ Built robust relationships with clients and stakeholders to achieve shared visions and goals.✓ Reviewed regulatory documentation to ensure compliance with Financial Conduct Authority and sourcebook requirements.

London, Greater London, United Kingdom

* Accredited to open and service every account, service, and product the bank offers, excluding mortgages.* Managed bereavements and representative access applications, ensuring other colleagues remain compliant.Noted Accomplishment:✓ Demonstrated knowledge of financial regulations and banking protocols to conduct duties in compliance with company standards.

London, Greater London, United Kingdom

London, Greater London, United Kingdom

Grays, Essex, United Kingdom

Master Of Public Administration - Mpa

Bachelor Of Science - Bsc, Social Sciences

Education record