Mike Dougherty
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Mike Dougherty Email & Phone Number

Director, Technology and User Experience at SKF Group at SKF Group
Location: Wallingford, Pennsylvania, United States 6 work roles
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Current company
SKF Group
Role
Director, Technology and User Experience at SKF Group
Location
Wallingford, Pennsylvania, United States
Company size
19489 employees

Who is Mike Dougherty? Overview

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Quick answer

Mike Dougherty is listed as Director, Technology and User Experience at SKF Group at SKF Group, a company with 19489 employees, based in Wallingford, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Mike Dougherty.

Mike Dougherty previously worked as Director, Technology and User Experience at Skf Group and Director of Customer Solutions at Skf Group.

Company email context

Email format at SKF Group

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SKF Group

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Profile bio

About Mike Dougherty

I am a seasoned professional with a very diversified background. I have held many leadership positions in both customer solutions and field service. As you can see in my experiences I have held many positions, with each one giving me more knowledge and confidence to reach for the next job. A lifelong learner who is weeks away from earning his first college degree!

Current workplace

Mike Dougherty's current company

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SKF Group
Skf Group
Director, Technology and User Experience at SKF Group
Greater Philadelphia Area
Website
skf.com
Employees
19489
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6 roles

Mike Dougherty work experience

A career timeline built from the work history available for this profile.

Role listed

Skf Group

Greater Philadelphia Area

Director, Technology And User Experience

Current
Skf Group

Göteborg, Sweden, SE

  • Create, implement and improve a strategic roadmap for the delivery of a best in class user experience.
  • Constantly gather requirements from all user groups to ensure ever-changing needs are continuously captured and incorporated into the strategic roadmap
  • Inventory and understand all technologies and software currently available within the SKF environment
  • Recommend investment in tools, technology or software needed to satisfy user needs when an existing tool is not available
  • Liaise with BI Automation and IT to ensure a coordinated and efficient effort that delivers the best result with the most cost effective solution possible
  • Work closely with and develop relationships with all users. Be seen as a strategic advantage and problem solver.
Nov 2018 - Present

Director Of Customer Solutions

Skf Group

Göteborg, Sweden, SE

  • Lead, influence and drive the organization to work together for flawless customer experience delivery
  • Develop and leverage key data (i.e. personas, journey maps, surveys, research, etc.) to identify key opportunities for improving the customer experience while supporting the company's Customer Centric strategy.
  • An advocate for customers, working cross-functionally with business partners to affect change via people, policy or system changes to improve the customer experience
  • Drive new thinking to dramatically improve our customer experience, leveraging resident knowledge, experience, business needs and enterprise wide customer feedback.
  • Introduce new methods and tools to drive results that are compelling to customers and help drive the business.
  • Partner with other departments to understand customer feedback and offer insights into customer loyalty/voice of the customer.
Oct 2016 - Nov 2018

Customer Service Manager, Reliability Systems

Skf Group

Göteborg, Sweden, SE

Aug 2013 - Oct 2016

Application Engineer

Skf Group

Göteborg, Sweden, SE

Sep 2011 - Sep 2013

Reliability Engineering Manager

Skf Group

Göteborg, Sweden, SE

Jan 2008 - Aug 2013
Team & coworkers

Colleagues at SKF Group

Other employees you can reach at skf.com. View company contacts for 19489 employees →

BÅ Börje Åkesson Börje Åkesson Colleague at Skf GroupGothenburg, Västra Götaland County, Sweden, Sweden View → AH Arafat Hossain Arafat Hossain Colleague at Skf GroupDhaka, Bangladesh, Bangladesh View → AP Anil Peddi Anil Peddi Colleague at Skf GroupElgin, Illinois, United States, United States View → 陆 陆诗扬 陆诗扬 Colleague at Skf GroupJiading District, Shanghai, China, China View → JM John Michelau John Michelau Colleague at Skf GroupElgin, Illinois, United States, United States View → NM Nicholas Meeks Nicholas Meeks Colleague at Skf GroupSt Charles, Missouri, United States, United States View → HA Hiren Acharya Hiren Acharya Colleague at Skf GroupAhmedabad, Gujarat, India, India View → AO Aiouba Omar Aiouba Omar Colleague at Skf GroupValence, Auvergne-Rhône-Alpes, France, France View → ED Enrico Di Stefano Enrico Di Stefano Colleague at Skf GroupTurin, Piedmont, Italy, Italy View → TM Tim Magnusson Tim Magnusson Colleague at Skf GroupDalarna County, Sweden, Sweden View →
FAQ

Frequently asked questions about Mike Dougherty

Quick answers generated from the profile data available on this page.

What company does Mike Dougherty work for?

Mike Dougherty works for SKF Group.

What is Mike Dougherty's role at SKF Group?

Mike Dougherty is listed as Director, Technology and User Experience at SKF Group at SKF Group.

Where is Mike Dougherty based?

Mike Dougherty is based in Wallingford, Pennsylvania, United States while working with SKF Group.

What companies has Mike Dougherty worked for?

Mike Dougherty has worked for Skf Group.

Who are Mike Dougherty's colleagues at SKF Group?

Mike Dougherty's colleagues at SKF Group include Börje Åkesson, Arafat Hossain, Anil Peddi, 陆诗扬, and John Michelau.

How can I contact Mike Dougherty?

You can use AeroLeads to view verified contact signals for Mike Dougherty at SKF Group, including work email, phone, and LinkedIn data when available.

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