Carol Monteiro Email & Phone Number

San Jose, California, United States

Adobe Experience Manager Team

São Paulo, São Paulo, Brasil

• Led 8-person team (1 tech lead, 6 engineers, and 1 designer) to digitalize product portfolio on the website contributing $10 billion in revenue; increased digitalization by 50.2% by automating core functions like lending and after-sales processing.• Deployed headless Content Management System (CMS) to create sales pages for key financial products, resulting in 50+ web pages and enabling client self-service for more than 10,000 clients.• Developed digital lending platform for revolving credit by cross functionally leading engineers, designers, and SMEs, decreased process lead time by 93% and enabled $980MM loan negotiations from 5,390 clients.• Conducted user research through customer behavior data analysis, interviews, A/B tests, and usability tests to track client interest in a new digital credit consulting services concept, and consequently, reprioritized the squad’s backlog based on customer needs.• Implemented “Loan balance Tracker” feature to enable 5,500 clients to track their up-to-date loan balance, reducing requests to back office by 80% and increasing information reliability.

São Paulo, São Paulo, Brasil

• Defined product strategy and roadmap to launch Itaú’s first sustainable real estate digital certification process in partnership with IFC (World Bank); yielding $120MM in loans across 10 construction projects in 10 months.• Designed an electronic signature workflow for real estate financing agreements, which reduced the dealfinalization time from 8+ days to 2 days, a 75% decrease in signature time.

São Paulo, São Paulo, Brasil

• Introduced 4 new real estate financial products in collaboration with legal, compliance, sales, and operations, increasing product portfolio volume by 100%.• Structured Itaú BBA’s first real estate tripartite contract valued at $9.4 million, initiating a long-term commercial banking relationship and subsequently secured a second deal worth $6.9 million.

São Paulo, São Paulo, Brasil

• Created a loan uptake calculator to pinpoint selling opportunities for bank’s loans, resulting in a significant reduction in charged interest rates by a range of 9.5% to 40%.• Established a partial disbursement process that facilitated the identification of $5 million in prospective sales for the upcoming crop season.

São Paulo, São Paulo, Brasil

• Initiated sales growth initiatives by collaborating with relationship managers to identify upselling and cross-selling opportunities for their clients, worth $254 million in incremental revenue.

Pindamonhangaba, São Paulo, Brazil

Master Of Business Administration - Mba

Activities and Societies: Center for Digital Strategies Associate, Latin America Business Association Co-Chair, Tech Club

Executive Program, Innovative Project Management

Latin America Institute of Business Scholarship.

Bachelor Of Science In Chemical Engineering

Lean Enterprise Systems Summer Program

Exchange Program, Chemical Engineering

Full-ride scholarship based on merit provided by Brazil Scientific Mobility Program (Brazilian Government).