Marco De La Cruz Email & Phone Number

Dallas, Texas, United States

-Welcome guests and address their inquiries and requests promptly, with friendliness and efficiency.-Prepare and garnish beverages following recipes and portion control guidelines.-Serve beverages to guests in a professional manner.-Verify guests’ identification and serve alcoholic drinks in compliance with federal, state, local, and company.

Dallas, Texas, United States

-Provide stellar and warm customer service through friendly guest engagement, resolving complaints and queries promptly, anticipate needs, perfectly handle cash transactions/drops and credit, debit, and rom charge payments via MICROS Simphony, check customers’ ID confirming 21 years or older and prioritize serving alcohol responsibly.-Prep/set up bar for.

University Park, Texas, United States

-Learn at least mandatory 50 cocktails, prepare alcohol/non-alcohol beverages, wait on patrons assessing needs/preferences, promote dinner specials, mention featured wines and liquors daily, happy hour specials, upsold higher-end products increasing sales by 10% every quarter-Develop cocktails for menu, including seasonal cocktails, attend wine and liquor.

University Park, Texas, United States

- Enforced COVID-19 policies to all guests, ensuring everyone is wearing a mask when in public areas and social distancing, and disinfecting constantly touched surfaces- Processed reservations and any changes, and cancellations, properly routed advance deposits to third-party agencies, post additional charges to folios (overnight parking, pet fee, etc.).

Plano, Texas, United States

- Implemented and enhanced operational policies to promote productivity and strengthen team performance and productivity- Assisted with initiation of new hire training, both online and in-person, to perform cross-training exercises with experienced workers, and implemented new learning strategies depending upon employees' skill levels- Developed and.

Plano, Texas, United States

- Generated new business leads through direct customer engagement, deploying inbound and outbound sales calls and emails- Addressed phone requests by evaluating hotel inventory and delivery needs, optimizing strategies to meet prospects’ demands by recommending appropriate or alternative solutions- Coordinated resumes and banquet event orders which.

Plano, Texas, United States

- Processed reservations, check-ins, check-outs, charges and refunds, etc. via FOSSE (Front Office Select Service Extended-Stay)- Proactively communicated with guests and responded to requests/complaints via in-person, phone, or through the Guest Experience (GXP) platform, and communicated with housekeeping and maintenance staff to address those.

United States

- Sanitized stations, shampoo area, and tools through consistent sweeping, mopping, and the use of Barbicide- Shampooed, conditioned, and prepared hair for styling, treatments, and color/cut services- Consulted with clients about their hair texture, treatment history, and desired outcome, and applied basic chemistry and product knowledge to identify.

Carrollton, Texas

- Prepared lesson plans, such as creating customized daily exercises and self-paced assessments to evaluate and boost student knowledge, and meet goals in students' individualized lesson plans- Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve technical and musical playing goals- Developed.

Snider Plaza, Dallas, TX

- Supervised server balance and monitored table turnover to accurately seat customers and maintain customer satisfaction- Monitored front entrance for new guests while assisting servers, food runners and bussers with keeping dining area ready for every guest, and taking and delivering beverage orders- Worked with front of house staff to move tables and.