Assist with the identification, analysis, evaluation, prioritization and implementation of automation.Conduct the assessment and evaluation process across sites and teams to define opportunities.Analyze and document benefit potential in cooperation with the production leadership teams and agree on prioritization.Analyze business flow and reports to make recommendations to management for improvements in information flow and systems set-up.Document business requirements for development utilizing agile methodologies.Manage user acceptance testing, documentation and signoff.

Audit for quality coverage, casualty, um, and non auto claims and provide feedback on efficiency, regulatory compliance, and accuracy.Work with supervisors and staff managers on promoting quality by creating individual team plans to identify and review opportunities for improvement.Work with individual claims representatives on their specific coaching opportunities. Complete slant audits on specific issues to identify opportunities and create action plans to improve.Work with training on presenting materials to new hire classes around quality.Creating and presenting follow up training with claims representatives.

Investigated coverage and liability for auto and homeowner’s policies wherein damage was caused to third party property. Determines scope of damages. Created and reviewed estimates outlining repair costs utilizing Xactimate. Negotiated claim resolution through payment.• Earned the Century Club Award for a full year without regulatory compliance exceptions.• Served as a mentor to new hires to acclimate them into the department.• Audited six peers and five claims monthly, reviewing documentation for regulatory compliance, identifying and resolving issues to reduce the risk of fines.

Worked as a coverage/casualty adjuster for Farmers non-standard book of business Bristol West. Duties included reviewing policies for coverage in all 50 states and taking statements to determine liability in auto accidents.

I worked with current and potential customers to establish and deepen their banking relationships.

I worked with existing and potential clients to establish and deepen their banking relationships. I was licensed to sell finacial products and have a series 6,63 and Illinois life insurance license.

I worked with current and potential referral sources to maximize revenue. I also worked with the manager trainees to teach and coach them in inside sales, outside sales, and daily operations.