Smita Choudhary Email & Phone Number

India

• Lead a team of 9 project managers and cross-functional teams in the successful execution of DATA & VOICE projects from initiation to closure.
• Developed and implemented project management methodologies, tools, and processes to streamline project workflows and improve project delivery efficiency by 20%.
• Oversaw project budgets totaling over 10 million annually, ensuring adherence to financial constraints and delivering projects within budget.
• Identified and managed project risks, dependencies, and constraints, proactively resolving issues to minimize project delays and cost overruns.
• Fostered strong stakeholder relationships, effectively communicating project status updates, risks, and mitigation plans to executive leadership and project sponsors.
• Conducted regular project status meetings, facilitated decision-making processes, and provided guidance and support to project teams to ensure alignment with project objectives and timelines.

Mumbai, Maharashtra, India

• Provided leadership and guidance to a team of 4 Project Coordinators, fostering a collaborative and high-performance team culture focused on delivering exceptional results.
• Managed a diverse portfolio of customers, including Enterprise, Large, Carrier, BFSI, and Government sectors, ensuring tailored project management approaches to meet the unique needs and requirements of each segment.
• Led project kick-offs, facilitating cross-functional collaboration and alignment on project objectives, scope, and deliverables, and submitted comprehensive project plans outlining timelines, resources, and milestones.
• Proactively communicated delays and Request for Service (RFS) failures to stakeholders, implementing mitigation strategies and contingency plans to minimize project impacts and ensure timely resolution.
• Managed and resolved escalations for both internal and external customers, addressing issues promptly and effectively to maintain customer satisfaction and loyalty.
• Conducted regular project reviews with customers and sales teams, providing updates on project progress, milestones achieved, and any emerging issues or risks.

Mumbai, Maharashtra, India

• Supervised and mentored a team of 25 Field Engineers and 6 Project Coordinators, fostering a collaborative and high-performing work environment.
• Oversaw the Server, Desktop, Laptop, and Printer segments, ensuring efficient allocation of resources and timely resolution of customer issues.
• Managed resource allocation for critical Service Level Agreement (SLA) orders, prioritizing tasks to meet customer expectations and contractual obligations.
• Maintained Estimated Time of Resolution (ETR) for Server and High-Tech Printers down calls, consistently meeting or exceeding service level targets.
• Handled escalation processes for onsite and offsite customers, addressing issues promptly and effectively to maintain customer satisfaction and loyalty.
• Implemented processes to facilitate faulty returns to the warehouse, optimizing logistic Service Level Agreements (SLAs) and minimizing disruptions to operations.

Mumbai, Maharashtra, India

• Proactively followed up on payments with internal finance teams and external customers, ensuring timely invoicing and collection of receivables to maintain healthy cash flow and financial stability.
• Conducted thorough needs assessments with customers to understand their requirements and pain points, tailoring solutions to meet their specific needs and preference.
• identified opportunities to upsell and cross-sell products and services to existing and prospective customers, driving revenue growth and maximizing sales opportunities.
• Prepared and presented quotes to customers, showcasing product features, benefits, and pricing structures to effectively communicate value and secure sales.
• Managed the end-to-end order placement process for computer hardware and peripherals, ensuring accurate order fulfilment and timely delivery to customers.
• Negotiated prices with vendors and customers to optimize profit margins while maintaining competitiveness in the market.

Mumbai, Maharashtra, India

• Managed sales and procurement processes for computer hardware and peripherals, handling both sales and purchase transactions to ensure smooth operations and timely delivery of products.
• Negotiated costs with vendors and customers to secure favorable pricing terms and maximize profitability while maintaining strong vendor and client relationships.
• Generated and closed leads for Annual Maintenance Contracts (AMC), demonstrating expertise in understanding customer needs and effectively articulating the value proposition of maintenance services.
• Provided comprehensive customer support during both warranty and AMC periods, serving as the primary point of contact for troubleshooting, issue resolution, and service requests.
• Conducted hardware installation and testing at customer locations, ensuring seamless integration and optimal functionality of hardware systems.
• Managed billing processes, petty cash, payments, and banking accounts, maintaining accurate financial records and adhering to internal controls and regulatory requirements to support efficient financial management.

Product Management Programme, Professional Certificate Programme In Product Management

Executive Mba, Information Technology Project Management

Executive Mba, Project Management