Customer Experience Specialist
CurrentHost and conduct all Diagnostic post implementation client debrief interviews using our Integrated Sales Methodology. Including building a reference point for future sales opportunities. Continue building the client experience to drive excellence and achieve client satisfaction on a daily basis. Built and maintained a 97% metrics status for reference sites month over month since April of 2014. Work directly with sales for reference sites by identifying current clients with a defined set of criteria that matches a prospects needs. Manage monthly KLAS scores and reports for PowerScibe 360 Reporting and PowerShare. Key contributor on the monthly market leadership team calls, delivering metrics, interview outcomes, driving root cause analysis to retain our current client base funnel. Deliver recommendations and create positive client outcomes to stay ahead of our competitors in this vertical. Experienced in both SFDC and CRM, conducting reconciliations and reporting to ensure our clients’ account status is accurate. Weekly conduct a meet and greet for all clients attending the Melbourne Education Center for PowerScribe 360 administrator training.