Business Analyst
Current* Worked alongside the Implementation Department to guide new improvements on suite of web and mobile applications serving 30,000 weekly attendees across 20 locations. * Drove new product improvements and wrote business requirements for rapid response product team. Worked across teams to ensure on-time delivery of 300+ work items.* Presented new features to stakeholders, customers, and leadership and took in new needs/requests from the same.* Helped customer organization move from paper attendee materials to fully digital solutions for feedback, connection cards, and announcements.* Wrote requirements for refactoring of export functions to protect and aggregate contact info of attendees for mass communication usage.* Guided and gathered metrics on Software Delivery Performance metrics and Release Quality metrics. Created all new devops metric requirements and dashboards for both leadership and developers to see areas of improvement or difficulty. Mapped developer processes to highlight friction areas and implement solutions.* Created extensive user flows of features to guide QA automation. Worked with QA to create test cases and ensure product quality for complex features.