Jolene Fernandes Email & Phone Number

Heathrow, England, United Kingdom

-To ensure you manage a team of Customer Care Agents to carry out their duties efficiently and competently.-To communicate effectively between management and the teams on company, operational and training issues.-Rotate between Landside and Airside duties and between Terminals, based on the need of the operation.-Address agent's uniform standards.-To initiate disciplinary action within the levels permitted in accordance with the procedure or recommend further action where appropriate.-To support the operation where needed, including Buggy driving and other CCA duties, as directed by the management team.

Salcette, Goa, India

*Designed yoga class sequences and integrated lesson plan for beginner and advanced students.*Demonstrated postures to students and supported them in finding their right poses.*Helped students develop their body and mind awareness, as well as physical strength.

Salcette, Goa, India

*Trained aspiring crew in compliance with aviation regulation, excellent service delivery, first aid, grooming and crew resource management.*Supervise the performance of different emergencies situations and complying with food safety while serving food/beverage to customers.*Teaching proactiveness to exceed guest expectations by encouraging open communication and teamwork.

Bengaluru, Karnataka, India

~Trained on Airbus A320 with 1832.52 flying hours. Served 180 customers per flight with a coordinated team ensuring their comfort and well being and received complimentary letters from customers.~Recognised for administering first aid to passengers in medical emergencies who had breathing difficulty and other travel related sickness.~Performed safety and security checks throughout the flight by consistently facilitating open communication with crew members and cockpit crew.~Coordinated with catering staff, supervised junior crew with food preparation and presentation. Able to follow and adhere to food hygiene, cleanliness and standard operating procedures.~ Provided excellent customer service to travellers, performing and assisting in the execution of all safety,passenger service and cabin preparation duties.~Handled in-flight duty sales and POS transactions.~Prepared self to face any inflight emergencies by staying alert at all times.~Trained in aviation security, dangerous goods and first aid procedures.

Mba In Tourism And Heritage Management-Rqf Level 7/ Scqf Level 11/ Cqfw Level 7, First, Tourism And Travel Services Management, Awarded With Grade 'A' And Ranked Third In Examination

Activities and Societies: 2013 Event Coordinator- Certification of Appreciation from S.S.Dempo College of Commerce and Economics. 2013.

Bachelor Of Arts - Ba, History, Distinction

Activities and Societies: ~Completed the course in Grooming and Personality Enhancement under Student Support Services conducted.

First, English,Hindi,History,Economics, Sociology & Psychology, First Class

Secondary School Education, Second

Activities and Societies: Extra curricular activities such as singing, dancing, athletics and playing different types of sports.