Harsh Patel Email & Phone Number

- Working on change requests and support activities (BAU) related to various HCM modules including Absence, Benefits, Recruiting, Staffing, Security & Reporting, Payroll & Time tracking.- Working on Inbound Integration's whenever user raises a change request for bulk load.- Working on QA testing on various tenants including testing tenant, Sandbox, and Sandbox preview.- Providing test scenarios to UAT team and support UAT teams with their testing in Sandbox.- Extensive hands-on development of custom reports, complex calculated fields, Dashboard and Worklets.- Helped customer implement Workday Core HCM, Benefits, Payroll and Compensation.- Creating the new business processes and notifications in deployment and sandbox tenants based on the designed business flow diagrams.- Used sequence generators, generated templates, and validated inbound integration system results.- Managed production support and user queries.

- Provided excellent customer service.- Working with a team of 10 to manage food stations like burritos and sandwiches by organizing orders and distributing loads during busy hours.- Performing multiple tasks while ensuring excellent customer service.- Interacting with people of various age groups and discovering others’ backgrounds.- Keeping the food court clean and neat for students to have an excellent experience.

Gujarat, India

• Installing and setting up the necessary hardware and testing it to ensure that all systems can recognize it. • Provided high-quality user support to a user base of over 1,500 individuals by resolving hardware and software issues with an average first-call resolution rate of 90%, while maintaining accurate documentation for future reference.• Utilized technical skills to analyze existing technology platforms and identified emerging technologies.• Conducted High-level managerial abilities that were used to manage change requests for several projects at once, forecast budgets, and lead cross-functional teams while providing user support.• providing MG Motors staff members any troubleshooting assistance required for any technology-related problems.

Bachelor Of Science In Information Sciences And Technology, Integration And Application, 3.57/4.00

I pursued a thorough education in the field of information science and technology as a committed student at Pennsylvania State.

Computer And Information Systems Security/Information Assurance, 3.8/4.00

Transferring from HACC (Harrisburg Area Community College), where I was able to easily transfer to Penn State and graduate on time.

High School Diploma