Open Banking Initiatives• Instrumental in leading high-profile engagements on regulatory programmes, Open Banking, Digital Transformation, Innovation & customer experience enhancement programs.• An SME in PSD2 and Open Banking, delivering End to End products for High Value Payments.• Led the launch of “Account Aggregator Service”, first amongst the Challenger banks in UK.• Supporting business change team to define programme scope, gap analysis, impact assessment and business… Show more Open Banking Initiatives• Instrumental in leading high-profile engagements on regulatory programmes, Open Banking, Digital Transformation, Innovation & customer experience enhancement programs.• An SME in PSD2 and Open Banking, delivering End to End products for High Value Payments.• Led the launch of “Account Aggregator Service”, first amongst the Challenger banks in UK.• Supporting business change team to define programme scope, gap analysis, impact assessment and business requirements.• Strong problem solving and analytical skills resulting in insightful recommendation leading to cost reduction, revenue optimization and improved customer satisfaction.• Defining Target operating model, business processes, assist in change readiness & operation readiness for effective project implementation.Business Banking customer journey• Analyzed the customer complaints across on-boarding and account closure journey and mapped the pain points across customer journey.• Led the re-engineering of Account closure process for business banking customers, introducing a closure critical checks at the First Point of Contact.• Led an instant on-boarding via a multi-channel application, moving most of the back-office checks done digitally.• The engagement resulted in reduction in number of complaints by 60%, along with additional Operations cost savings. Show less

• Developed a Performance Measurement framework.• Gathered the pain points while status reporting across an engagement program.• Gathered the Best Practices to assist the Performance measurement.

• Responsible for the design, development, deployment and maintenance databases, backend portals of a major Financial Institution Client, contributing to updating databases on real time basis, Request management, Impact Analysis and preparation of Production Flow• Led the development, testing and deployment efforts of several mission critical Retail Banking IBM Mainframe based applications across interfaces managing revenues of about USD 60MN.• Responsible for fixing Production Bugs &… Show more • Responsible for the design, development, deployment and maintenance databases, backend portals of a major Financial Institution Client, contributing to updating databases on real time basis, Request management, Impact Analysis and preparation of Production Flow• Led the development, testing and deployment efforts of several mission critical Retail Banking IBM Mainframe based applications across interfaces managing revenues of about USD 60MN.• Responsible for fixing Production Bugs & Improving System Efficiency by reducing execution cost of the Production Jobs.• Responsible for Disaster Recovery Drill and training of new employees. Show less