Vladimir Cruz Email & Phone Number

Los Angeles, California, United States

Miami, Florida, United States

• Maintained excellent attendance record, consistently arriving to work on time. • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. • Arranged travel accommodations for groups, couples, executives and special needs clients. • Organized memorable and exquisite travel itineraries and vacations for high-level clients, politicians, and business executives. • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings. • Implemented automated office systems, optimizing client and data communications as well as records management. • Helped senior managers make effective decisions based on current and accurate reporting. • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets. • Discussed SEO needs and optimized strategies for short- and long-term campaigns. • Answered constant flow of customer calls and online messages • Regularly exceeded daily sales and product add-on quotas.

Quito, Pichincha, Ecuador

• Developed and delivered engaging sales presentations to convey product benefits.• Determined problem areas and resolved issues related to profitability and business objective achievement.• Cold-called leads• Utilized professional sales techniques to persuasively communicate with clients.• Generated and followed up on lead lists resulting from specific marketing campaigns.• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.• Capitalized on emerging industry and market trends to enhance business and customer relations strategies.• Collaborated with colleagues to implement best practices across department and exceed team goals.• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.• Educated customers on promotions to enhance sales.• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Answered customer telephone calls promptly to avoid on-hold wait times.

Quito, Pichincha, Ecuador

• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. • Collaborated with colleagues to implement best practices across department and exceed team goals. • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. • Developed process improvements and long-term business strategies through analysis of customer feedback. • Arranged travel accommodations for groups, couples, executives and special needs clients. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Asked open-ended questions to better ascertain client needs and determine best international travel offerings

Quito, Pichincha, Ecuador

• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness. • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation. • Collaborated with colleagues to implement best practices across department and exceed team goals. • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. • Developed site content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.

Somerset County, New Jersey, United States

• Maintained safe and clean work environment by educating and directing personnel on use of all control points, equipment and resources. • Managed resource allocation, including work station assignments, employee breaks and shift rotations to achieve assigned objectives. • Established and optimized schedules to keep coverage and service in line with forecasted demands. • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths. • Opened and closed store independently when needed and prepared nightly bank drop for manager. • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions

Associate Of Science - As

Course, Science Of Well Being, A

A online course designed to increase ones happiness and build more productive habits.

High School Diploma, Liberal Arts And Sciences, General Studies And Humanities, A