Our company specializes in assisting telecommunication companies in devising strategies and tactics to achieve their desired sales objectives by creating unique solutions which include DSR/CAE sales training programs, product representation, competitive marketing strategies, overall sales management and staffing solutions. Examples include:• Providing supplemental direct sales resources to new and existing clients, focusing on growing revenues organically within the client base.• Provided residential & commercial direct sales, customer service executive sales training and development to several key clients within the telecommunications industry. • Created business strategies to drive major sales & marketing initiatives for client organizations.• Generated marketing initiatives, increasing client engagements by over 100% in a 2-year period.• Oversaw a 12-month Field Sales Plan Development program including processes, procedures, hiring, training, and career development of personnel. Worked with operations departments to further integrate sales processes.• Led a 2-year Direct Field Sales Development project at U.S. MSO, creating dynamic outside sales teams in several top-25 U.S. markets.• Provided comprehensive direct sales, customer service sales training and development programs to several key industry clients

• Oversaw the largest geographical area within the Southeast region for Charter Business Coax Division • Managed a sales team of 10 to 12 accounts executives, calling on small to medium-sized businesses.• Increased sales 120% after taking over sales contracts for 5 months in 2012 and 2 months in 2013. • Ranked in top 10 nationally for signed contracts, top 15 for installed revenue in both 2013 & 2014. • Increased monthly recurring revenue by 30% in the first year. • 4-time Company “Elite Rock Star Award winner for exceptional team sales performance over 130% of quota.

• Strategically guided market area teams within the 1.2MM subscriber high-visibility region, capturing over 60% of market share. • Collaborated with leadership teams across other internal business units to identify and implement initiatives, best practices, and program improvements. • Accountable for sales channel administration, evaluation, partner negotiations, implementation, and communication of marketing, sponsorship, and sales programs across multiple programs and channels including, direct sales, national retail sales, and e-commerce.Senior Director of Sales Operations (Dallas, TX)• Increased sales 30% within 12 months by creating an innovative direct sales deployment strategy. Improved customer retention by over 70% on direct sales during that same period.• Devised and implemented a voluntary saves program and field retention team, directly responsible for retaining over 20,000 customers within a 12 month period.• Oversaw a large in-house and contract sales team (175 reps) responsible for over 74,500 new customers connects during 2005 & 2006. This represented an improvement of 64% over 2004.

• Oversaw three sales channels that included residential, commercial and multi-dwelling sales. • Managed a budget for operating expenses in excess of $1.31MM. • Implemented marketing strategies on a local level including events, print, and digital advertising. • Collaborated with corporate marketing and product management personnel to implement business plans, products, and promotional offers for the Knoxville market.

• Captured new customer base comprised of 30% of the homes passed during direct sales first pass; 80% bought more than one product creating unsurpassed reoccurring monthly revenue.• Directed a startup company offering FTTH “fiber to the home” technology, providing competitive video, voice and data products to residential communities. • Directed the development and oversaw all aspects of the sales department including the creation and execution of procedures, policies, reporting, compensation, performance goals and recognition, sales force automation, and employee education.

• Won the coveted Time Warner “Golden Truffle” award for the Raleigh Division by initiating and managing a division-wide “win back” program, reacquiring 8,500 customers within a 12 month period.• Oversaw the retention of customers through the day to day management of non-pay collection procedures as well as a “save” department responsible for reducing customer losses due to controllable disconnects.• Managed in-house and contract direct sales teams with 10 direct reports and 175 indirect outside sales reports; responsible for exceeding division sales and connect goals by 120% in 1998 and 150% in 1999. • Responsible for the direction, performance, and execution of all sales efforts throughout the 450,000 subscriber division including a large direct sales department of internal and contract sales representatives. • Managed commercial, MDU (multiple dwelling units), and new business development as well as overseeing the management and performance of the local origination channel (Home Buyers Channel). • Directed all in-house and third-party vendor telemarketing efforts, a team of 36 telemarketers utilizing a predictive dialer that handled outbound sales efforts, quality assurance, and non-pay collections.