•The role will entail responsibility for tracking, scheduling and coordinating of all aspects of a new customer orders.•Provide the customers a consistent experience no matter who is involved in the task or what the task may be while being a single point of contact throughout the entire order.•Plan and manage projects for installation by ensuring a clean scope of work; facilitating the definition of project goals and deliverables; developing realistic project approach and timeline; assigning appropriate resources; and communication and coordination of project activities and status•Follow Service Delivery standard project management methodology by serving as the project lead; collaborating with project team members and implementing project management best practices tools and techniques; ensuring projects are managed through the project phases; ensuring standard documents are current and stored appropriately.•Identify, document, track, and mitigate project processes by reviewing project documentation and solution; understanding and discussing customer requirements and constraints.•Read all notes and information on order consistently Coordinates with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure the customer's service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer's service•Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule•Prepares and facilitates conference calls, will handle complex installs as well as multi-location orders Identify, suggest and implement corrective actions to improve quality of coordination process•Occasionally fill in for management, helping with escalations and training within the team without management involvement

Conduct forecasting to determine possible changes and issues forsupply chain businessModernize and improve operational procedures to increaseefficiency and profitability while tightly controlling costs such aslabor and preventing waste. As example, standardizing landscapeand snow removal contracts for 100 property locations, ensuringbest possible pricing and termsEvaluate existing operations and current market trends to identifynecessary improvements and capitalize on changes. As andexample, researching, acquiring, and installing of smarttechnology with new renovation projects. This helped to facilitatecompetitive edge over other leasing companiesSupervise site investigations, report issues and escalate those thatrequired further assistanceCoordinate site investigations, document issues and escalate toexecutive teams as neededIncrease operational efficiency by developing improved filingsystems for confidential client records and reportsCommunicate best practices among on-site and externalpersonnel to align efforts and goalsAssist business executives and site leadership teams by interactingeffectively and establishing communication best practicesEvaluate suppliers to assess quality, timeliness and compliance ofdeliveries, maintain tight cost controls and maximize businessoperational efficiency

TOTAL PROJECT MANAGEMENT from inception to completion,including: • Excellent Customer Relationship Management (CRM) todetermine project intent, requirements and budgeting, effectingan appropriate Work Breakdown Structure (WBS)• Managed and monitored planning, cost control, vendor selectionand project timelines.• Effective risk management by reviewing permits process to complywith regulations.• Developed implementation methodologies to control productcosts and ensure goals were met.• Collaborated with team members and contractors to define andaccomplish clear targets, responsibilities and objectives.• Ensured adherence to all safety protocols, including OSHAregulations and Safety Data Sheet compliance for properequipment and material usage.• Kept teams on task to complete milestones with appropriatescheduling.• Directed quality assurance efforts to maximize client retention andmeet budget requirements.• Increased savings by initiating and fostering relationships withvendors and contractors to identify and resolve any problemareas.• Completed projects on time and under budget.• Orchestrated projects within strict time frames and budgetconstraints by employing critical thinking to solve complexproblems and working closely with senior leaders.• Developed and initiated projects, including managing costs,schedule and performance to ensure timely completion.• Established planning objectives for projects by identifying keyissues, approaches and performance metrics.Developed SOW's, MOP's, and ML’s specific to customer and company guidelines.

• Managed teams of up to 12 employees in all testing, installationand service processes focused on battery, cabling, equipmentinstallation and data center power distribution services, ensuringcompliance with Alpine and customer policies, and Governmentregulations.• Met with key customers to discuss their service needs, and developeffective and practical solutions.• Facilitated customer relations and project coordination for majorwireless companies, local power companies, and chemical plants.• Hired and trained service technicians.• Served as Field Technician, managing field operations, installationsand repair of power plants and battery cabinets.• Warehouse management including Shipping, Receiving, InventoryControl and Vehicle Maintenance.• Quality Control to ensure customer satisfaction

• Assigned to high profile projects to build solid customer relationswithin new and existing markets, and to strengthen customer baseby ensuring quality installations, technical expertise, andexemplary customer service.• Power plant and battery installations and decommissions.• PDU, LTE, Converter, Rectifier and other misc DC power equipmentand outdoor cabinet installations. • Power system troubleshooting and repair

Received, packed and shipped parts for auto manufacture at their warehouse distribution company.

FOH and BOH operations. Training of employees and running shifts