1- Upgrade all systems with an end-of-life date before December 2021 to a newer, supported version by June 2024, reducing system vulnerabilities by 30%.2-reduce average ticket resolution time by 20% from the previous year's average by implementing a new knowledge base and self-service portal by September 2023.3-Negotiate SLAs with all key service providers by June 2022 and achieve a service delivery performance rating of 95% or higher for all services by December 2023.4-Develop a comprehensive IT infrastructure roadmap by March 2022 and upgrade at least 50% of network infrastructure components to improve network performance by 30% by December 2023.5-chieve 100% compliance with backup, antivirus, and patching policies across all systems by December 2022 and conduct a successful disaster recovery simulation with a recovery time objective (RTO) of 4 hours by June 20236-Successfully implement the core Odoo MRP module with customizations limited to 20% or less of total functionalities by December 31, 2022, achieving a 15% reduction in implementation timeline compared to the initial project plan while maintaining a user satisfaction rating of 85% or higher.

Reduce IT operational costs by 10% through vendor consolidation and energy efficiency measures by the end of the fiscal year.Reduce system response time by 20% through hardware upgrades and software optimization within six months.educe security incidents by 30% through employee security awareness training and vulnerability assessments by the end of the yearComplete the software development project on time and within budget by implementing Agile methodology and daily stand-ups.educe the number of security incidents by 30% through employee training and enhanced security measures.Achieve 99.99% network uptime. by add Cisco switches

information technology Manger

Responsible for third-level support for all server related issues.Participated in complete system builds, upgrades, migrations, code deployments and patch management.Implemented security policy and virus protection.Administered change management related to server upgrades and software installation.Prepared and maintained documentation of technologies, standards and procedures.Maintained and supported more than 10 servers.Proof of Concept (Windows Server 2008 Deployment)Configured Server; configured networking; security and system settings on Server.Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server.Added backup features and used unattend.xml files to automate Windows Server 2008 setup.Performed unattended domain controller installation.Designed, planned and implemented Group Policy, delegation strategies and OU structureManaged an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.Technical Environment –; Windows Server 2003; Windows Server 2008; VMware Server.Application server using database sql server2008Cisco routers and make configuration Wireless network isolate Responsible for: Day-to-day support on Windows Server and backup/restoration for more than 5 DELL power edge Servers; job entailed frequent visit to Data Center, due to the nature of the work.Supported all remote offices and home-based users using team viewerLAN Administration: added users; printers; removed users; controlling access right list

Responsible for designing, organizing, modifying, and supporting a company's computer systems exchange and mail servers. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.

Prepared the environment for deployment of Windows Server 2003.Analyzed the hardware and software requirements of Active Directory. Installed, configured, and provide troubleshooting for Server 2003.Migrated Windows Server 2003 from test environment to the production environment.Implemented and managed IP Addressing; configured TCP/IP addressing on a server.Created the Forest Root domain, and a Child domain in a production environment.Installed and configured an Active Directory Domain Controller.Established external trusts and cross-forest trusts.Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.Used DcDiag, NetDiag techniques for troubleshooting.Performed authoritative and non-authoritative restore operations.Diagnosed and resolved issues related to masters role failure and AD database.Configured automatic updates for network clients by using Group Policy.Designed, planned and implemented Group Policy, delegation strategies and OU structure.Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by ‘User State Migration Tool (USMT)’.