Maria Fuensanta Calvo Moreno Email & Phone Number

Liverpool, England, United Kingdom

• Managing reservations and Groups Teams.
• Supporting Revenue Manager with reports, forecasting, budgeting and sales plan in order to achieve department objectives.
• Dealing with groups enquiries and making sure all the information is accurate and up to date.
• Supporting reservations team on daily tasks.
• Managing the teams while creating a supportive, and positive work environment focusing on a Servant Leadership that help the growth and well-being of team members.
• Controlling rates and availability to maximized room revenue and occupancy.

Liverpool, England, United Kingdom

• Responsible for the overall operation of the groups.
• Work closely with the Revenue Manager.
• Allocate daily tasks to The Reservations Teams.
• Support to other departments.
• Trained new reservations staff.
• Making operational and procedural improvements to provide excellent customer service.

Liverpool, England, United Kingdom

• Conversant with hotel office systems
• Update data bases
• Managing and resolving guest enquiries/deal with guest requests and complaints
• Knowledge of hotel promotions and services
• Aware of room availability to obtain the highest occupancy
• Managing accommodation, Spa and restaurant reservations.

Liverpool, England, United Kingdom

• Natural communicator, able to provide an entertaining and informative excursion to the customers
• Managing large crowd
• Able to handle stressful environments
• Able to alter the presentation to suit the audience/situation
• Quickly reaction and make on the spot decision
• Excellent sales skills

Liverpool, England, United Kingdom

• Natural communicator, able to provide an entertaining and informative excursion to the customers
• Managing large crowd
• Able to handle stressful environments
• Able to alter the presentation to suit the audience/situation
• Quickly reaction and make on the spot decision
• Excellent sales skills

Liverpool, United Kingdom

• Answering high volume of phone calls and emails
• Conversant with hotel office systems
• Managing and resolving guest enquiries/deal with guest requests and complaints
• Knowledge of hotel promotions and services
• Aware of room availability to obtain the highest occupancy
• Managing individual reservations and group reservations

Liverpool, United Kingdom

• Banking
• Prepare and manage invoices
• Take payments
• Money handling
• Meeting and greeting guests/making guests feel welcome satisfying customer expectations and anticipate theirs expectations
• Managing and resolving guest enquiries/deal with guest requests

Liverpool, United Kingdom

• Managing staff
• Orders (bar, restaurant and reception)
• Payments, invoices, banking
• Meeting and greeting guests
• Answering the telephone/emails/
• Conversant with hotel office systems

Liverpool, United Kingdom

• General housekeeping
• Front of house
• Reception
• Emails
• Answering the telephone/emails/ checking guests into the hotel
• Take payments

Bracknell Forest

• Had sole responsibility for 7 and 10 years old children, preparing food and supervising homework.
• Drop off and pick them from school and other extracurricular activities.
• Babysitter.

Granada, Spain

• Customer care including giving product advice
• Cashier

Granada, Spain

• Workshop Co-ordinator: Memory WorkshopResponsibilities included:
• Evaluation of the memory of the participants in the course
• Making custom material
• Delivery of preventive memory classes

Churriana De LA Vega, Andalusia, Spain

• Teaching children and adults to swim
• Improving the level of swimming for adults and children who can swim
• Therapeutic swimming lessons
• Life guard duties

Granada, Spain

• Intern as Psychologist, Nursing HomeResponsibilities includes:
• Psychological evaluation.
• Realization of neuropsychological activities.
• Family support.
• Individual and group therapy

Diploma In Revenue Management, Diploma

Cipd Foundation Diploma People Management Level 5, Human Resources Management/Personnel Administration, General

Cipd Foundation Diploma, Human Resources, Cipd Foundation Diploma In Human Resources Practice (Hrp)

Nvq Business And Administration

Master'S Degree, Gerontologist, Official Masters Of Gerontology Unit And Senior.

Licentiate Degree, Psychology

- Intern ECTS. University of Granada. - Participation in the organization "VI Congress of Psychology students". School of Psychology..