Reservations And Groups Manager
Current• Managing reservations and Groups Teams.• Supporting Revenue Manager with reports, forecasting, budgeting and sales plan in order to achieve department objectives.• Dealing with groups enquiries and making sure all the information is accurate and up to date.• Supporting reservations team on daily tasks.• Managing the teams while creating a supportive, and positive work environment focusing on a Servant Leadership that help the growth and well-being of team members. • Controlling rates and availability to maximized room revenue and occupancy.• Preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems.• Health & Safety.• Accomplish human resource objectives by recruiting, selecting, orienting, training, coaching, counselling, reviewing departmental objectives for the team and provide continuous employee feedback through the appraisal process.• Provide administrative support to the Accounting Team.• Supporting the front Desk Manager Team with training.• Dealing with groups enquiries, ensuring all group rates, codes, room blocks, billing, and rooming lists are accurate and up to date. • Attended weekly Operations and Revenue Strategy meetings.
