Deborah Aylor Email & Phone Number

Blow and Go Media was founded in 2020 to help raise funds for fallen firefighters, while assuring the public stays safe on the road, by helping to reduce drinking and driving.I was contacted by the owners of the breathalyzer machines and asked if i would be interested in helping to get the Pacific Northwest region up and running.In this VP of Operations role, I effectively: ► Installed 200 breathalyzer machines in Portland OR, Vancouver WA and Seattle/Tacoma WA area in 3mos► Increasing contributions to fund by 25% MoM for 9 months ► Growing rotating ads which increases incremental revenue by 22% MoM► Lowest number of removed machines in company launch history► Hire and train staff to grow region► Reduced regional costs by 31% in first 9 months

Fort Lauderdale, Us

RepairSmith was founded in 2018 as the 2017 winner of the Diamler start-up program. RepairSmith mobile auto repair service sends a mechanic right to the driver’s home. (The company was based in El Segundo, California before being acquired by Autonation in February 2023.)RepairSmith decided in 2020 to open a location in Portland OR as its first attempt to expand into the Pacific Northwest. I was cherry-picked to spearhead two launches in one year. In the 1st launch, my responsibilities included…— Opening an office in that location— Managing the P&L— Recruiting, hiring and mentoring 2 teams (runners, fleet & master technicians) — Growing the company’s business by acquiring additional Amazon fleets across the regionIn the 2nd launch my responsibilities expanded to include…— Introducing a consumer (B2C) program in Portland by Q4 of 2021— Managing a second P&L— Recruiting, hiring and mentoring a third team (consumer runners, fleet & master technicians) — Creating a parts stocking programIn this General Manager role, I successfully: ► Launched the consumer side of the business in March 2021, three (3) quarters ahead of schedule ► Increased van & tech utilization from 6 hours per day 5 days a week to 14 hours per day 7 days a week ► Improved AOV (Average order value) by 62%► Reduced comebacks by 37%► Improved van ROI by 128%► Gained more 5-star Yelp reviews than any other region by providing exceptional Customer Service► Grew the region from one (1) location in Portland, OR to four (4) locations in Portland, OR Seattle, WA, Union City and Sacramento, CA

Fort Lauderdale, Us

I was invited to join RepairSmith by the COO after working with him while he was at Mercedes Benz and I was at EVgo. I was hired as the 30th employee of this startup company.As the Sr. Manager of Customer Operations, I effectively:► Hired, trained and managed the customer operations team, consisting of the following teams: Service Advisors, Parts, Customer Service and Support. Growing staff from three (3) people to over 45► Created and implemented all customer related SOP’s► Increased five-star Yelp and Google reviews an average of 60% MoM for 14 straight months► Helped create data points to manage staff performance► Initiated a mentoring program for all new hires► Reduced customer acquisition cost by 82% in 16 months

Los Angeles, Ca, Us

EVgo was founded in 2010 as part of nrg Energy. In 2017, it was sold off as an independent company becoming the nation’s largest public fast charging networks for electric vehicles. With around 900 fast charging locations, EVgo’s charging network serves over 60 metropolitan areas across 30 states and serves more than 614,000 customer accounts.I was fascinated when I discovered this opportunity because I had just purchased an EV. Plus I recognized the growth potential for this industry. I was initially invited for just one interview with a senior member of the Marketing group. Within hours I met with the CEO and the CFO, who offered me the job the same day.As the Customer Care Operations Manager during the transition from nrg Energy to an independent stand-alone startup, I was responsible for moving HQ from Houston TX to Los Angeles CA. I was entrusted with creating, implementing, and training both the entire in-house as well as the BPO operations team of this subscription-based EV charging program.During this 16-mo. period, I was commissioned with and successfully:► Managed B2B, B2C and B2B2C customer relationships of EVgo ► Improved service levels of SaaS-based market in less than 12 months ► Relocated operations from Houston, TX to the new HQ in Los Angeles, CA (during Hurricane Harvey) ► Spearheaded the development and rollout of a new proprietary CRM► Recruited, hired and trained a new high-performance team on back-office systems► Grew customer base by 100% while reducing resolution time from 72 to 24 hours► Improved in-service time by 22% and reduced back-office cost-per-charging session by 65%

Us

See’s was founded in 1921 by Charles See with dreams of starting his own candy company in sunny California, the Canadian chocolate salesman moved to Los Angeles with his family and widowed mother, Mary See. There, at 135 Western Avenue North, he opened the first See's shop, selling Mary's delicious confections made from her own original recipes.See's Candies became part of the Berkshire Hathaway family in January 1972, when Warren Buffett and Charlie Munger purchased the company. To this day, See's is one of Warren's favorite businesses! In fact, he loves his See's Candies Peanut Brittle so much that he enjoys it in front of thousands of shareholders every year, while speaking at the annual Berkshire Hathaway Shareholders Meeting.As a lifelong fan of See’s Candy, I was excited about being an advisor for the Berkshire Hathaway organization. Unfortunately, my time there was brief due to a family member's serious illness.

Founded in the 70’s by two sisters from Orange County CA after realizing the most expensive tickets on the secondary market are not always the best seats in the house Their combine knowledge of the venues along with the event type not only saved our clients’ money but keep them coming back for more events. I was asked by a neighbor to help with staffing and sales on a temporary basis when the Angles where in the World Series. I fell in love with the industry and organization, eventually went to work with them full time.As the Senior Manager of Customer Operations/Major Accounts:► Implemented a CRM to better manage/understand customers buying history and patterns ► Increased available ticket base by cold calling corporate accounts to resell their unused tickets► Grew customers lifetime order value by an average of 27% YoY► Revamped the mail order process

Conshohocken, Pa, Us

As the Brunswig Drug Company in 1947, they became the first wholesale drug company in the United States to use computerized punch cards for inventory tracking. In 1959, as the Bergen Drug Company, the first company in America to use computers for inventory control and accounting. By 1971, the Bergen Brunswig Corporation revolutionized the drug distribution industry by pioneering the electronic transmission of purchase orders, thereby reducing distribution time to 24 hours. A merger with Amerisourse Corporation in 2001 to become AmerisourceBergen, then a name can in 2023 to cencora.While interviewing for the Inside Sales Manager position, I was told that the department was "revenue neutral". Confused and intrigued at the same time I learned that the department took pre-orders for drug manufactures on newly released drugs to stock their contacted pharmacies.As the Inside Sales Manager I successfully:► Added Generic and Over the Counter (OTC) manufactures to the promotion programs► Converted the department from revenue neutral to a profit center in less than 6 months by running multiple promotions concurrently.► Increased sales by 357%► Reduced sales cycle time by 33%► Implemented an annual Sun Care program to increase revenue by $250,000 in Q2► Created and standardized the selling of expiring inventory saving the corporation over $1M annually