Dusk Mobile is an award-winning company providing field service management consulting and solution delivery. Known for strong engagement models and comprehensive services, we specialize in asset management and critical infrastructure. Dusk Mobile designs, builds, and operates next-generation technology solutions for mobile workforces. Our proprietary field service management product, Dusk FSM, simplifies creating, dispatching, tracking, and invoicing work in real-time. Instead of spreadsheets and emails, Dusk FSM automates processes and creates a "single pane of glass" where your operations team, technicians, and customers have visibility and control for better outcomes.With cloud-based dashboards and configurable mobile apps, Dusk FSM enables real-time work management from the office or field. For businesses with field teams, it ensures efficient communication between jobsites, on-premises teams, and customers.With Dusk FSM, you get:- Power: Automate scheduling and dispatching for better operations.- Visibility: Manage teams and share progress with customers.- Control: Improve data quality, communications, and job schedules.- Value: Automate closeout-to-invoice cycles to increase cash flow.Dusk FSM integrates with tools you use today, including HubSpot, QuickBooks Online, Verizon Connect, Cumulocity and more. It’s your central hub for collaboration, designed for all parties—not just management.We are passionate about helping customers succeed.Who wins with Dusk Mobile? Utilities, asset owners, contractors, construction managers, solar installers, EV charger installers, HVAC, service providers, and electrical contractors with large, distributed teams.

Energy Central is a community platform for electric power industry professionals to connect, learn and share in a collaborative community environment. When professionals join EnergyCentral.com, they are part of a large and growing network of registered members (200,000+ and growing!).In my role as a Community Ambassador, I’ve been given the opportunity to help foster the continued growth of the Energy Central communities, lend my voices to the important energy sector issues of the day, and provide insights to decision-makers across the utility industry. If you haven’t checked out the Energy Central community network before, let me know! I’d love to answer your questions, let you know how I use the website’s collaborative platform, and help get you started.Awarded Industry Expert for the Digital Utility and Workforce Management groups.

The Entrepreneurs’ Organization (EO) is a global, peer-to-peer network of over 13,000 influential business owners in 188 chapters and 58 countries. Founded in 1987, EO is the catalyst that enables leading entrepreneurs to learn and grow, leading to greater success in business and beyond.

A business that led the way with tech product import and distribution to Australia. Largely an import business from Asia covering desktops, laptops, peripheral devices, camera glasses, micro cameras and more.Supplier ManagementImportation and Distribution arrangementsQuality Control mechanismsProduct TestingDemonstrationsBusiness StrategyCustomer Relationship ManagementMarketingGoogle Adwords and Adsense

Get there before you go. Interfacing to Facebook, LinkedIn and Twitter to broadcast your check in before you get there. Utilising geospatial tools and social media interfaces to solve a simple but common problem. Product grew from Facebook through to LinkedIn for professional networks to plan. It enhanced travel experiences and maximised time spent in a location by letting others know in advance of your arrival.Leading the Design and Development through onshore and offshore teams from growth to exitGrowthiOS App Design and Publishing through the App StoreAndroid App Design and Publishing through the Play StoreStakeholder Management including Board and InvestorsRecruitment of key resources to aid in rapid growthLiaising with Venture Capitalists and Angel InvestorsPatent Filing - Australia and USRaising and Securing FundsBusiness DevelopmentGrowth Strategy

Leading the Field Mobility Solutions Team, which comprised of a very experienced group of permanent and contract staff designing, delivering and providing level 2 support to the organisation across all field mobile business applications. My team successfully developed multiple mobility solutions including the integrated scheduling and field mobile applications for the AMI Program for 1.1m meter swap outs, solution architecture, fault closeout on mobile and asset inspection on mobile. Many other smaller projects also. I worked closely with multiple vendors both in Australia and North America along with Steering Committee roles on all mobility projects. Implementation of AirWatch across the business for Mobile Device ManagementManagement of 5 key applications including - SAP Afaria - Ventyx Service Suite - Geomatic Technologies FMC - Airwatch Integration to: - SAP - Oracle Fusion - GE OMSContractor Managemento Delivery targets achieved without project interruption - onshore & offshoreo Negotiate T&M and Piece rates to align business and vendor expectations o Facilitate communication to expedite resolutionso 24/7 Support contracts implemented using onshore and offshore resourcesVendor Managemento Negotiating support and maintenance contractso Introduction of monthly management reviews to ensure adherence to SLA’so Ensure licence compliance is adhered to through increases in environments and userso Customer Advisory Board (CAB) role for a North American based vendor. A role that influences product direction based on business strategy with a requirement to attend annual meetings in North America.Team Managemento Reviewso Contracts including securing overseas resourceso KPI’so Budgetso Leading the Mobility Solutions Teamo Project based Mobility stream lead in parallelo Team building exerciseso Guidance, mentoring and leadershipo Cross skilling resources to ensure thorough sharing of knowledge and business continuity

Working as part of the AMI Project to deliver a robust mobility solution to the Meter Installers, enabling deployment of the new Government mandated Smart Meter rollout across Victoria. A key part of the most successful energy distributor along with the team to meet the December 2013 roll out deadline. Project Managemento Working closely with other streams on the project onshore and offshoreo Leveraging off significant successes and learning’s from my previous large mobility roll outs for architecture and best practiceo Providing specialist advice and guidanceo Conveying potential impacts to the team and mitigating risk possibleHandheld Computerso Design SOE & Build based on Customer Requirementso Procurement of hardwareo Design, Test, Deploy of the enterprise mobile solution Service Suiteo Management of solutions over Afaria (Remote install and device PIN), including video Success Story with SAP as a world first project delivering Service Suite through this method and managing regular updateso Connection Manager - an innovative design to turn the device from a 'calculator' to an always on device including polling when out of coverage for job synchronisationo GPS Captureo Barcode Captureo Registry Modificationso Power Optimisation & Battery Softwareo Progressive rollout of devicesSecurityo Due to regulatory compliance and project exposure, the solution designed was pioneering for the industryo Work closely with the Infrastructure business unit to provide clear requirementso Dedicated company VPN connectiono Simple authentication via phone numberDisaster Recoveryo Heavy involvement in the DR Strategyo Managing the mobility DR test executiono Coordinating multiple resources both internally and externallyo Documenting the process and refining to ensure successo Commissioning setup

o Handheld computer rollout to 360 trucks including GPS monitoring and 50 Road Trains, Australia wide.o 2nd Phase handheld software rollout, staged over multiple months including site maps, direct port inputs to the handhelds from flow meters, software updates, conversion to GPRS, audible safety warnings based on GPS tracking.o Black Spot alerting, Safe Rest Areas, Break prompting and reasons for any changes outside of the drivers normal activityo Custom phone software working off GPS to be legally compliantSpeed exception files transferred over airo Google Maps interface showing where the exceptions occurred, graphs in pie chart format to show the percentage and duration over the limito Industry leading additional functionality built in for fatigue management allowing breaks, shift allowances and events to be entered, effectively turning the handheld into an electronic logbook and diaryo Many more pioneering mobility projects for the Australian transport and logistics industry

o Lead the IT integration of a $70 Million transportation company acquisitiono Initiate and lead system projects inline with the business strategyo Implement tactical business solutions to meet immediate business needso Manage key stakeholderso Align the business with the systems strategyo Capture business requirements and manage stakeholders appropriatelyo Build effective working relationships between IT and senior supply chain business stakeholderso Ensure multiple software tenders and both schedules and services are meeting contractual obligationso Hold regular relationship meetings to ensure the group receives the highest level of service from its contractorso Monitor invoices and arrangements with vendorso Regularly discuss possible improvements to processes and new opportunities for the groupo Manage and operate within specified project budgets to ensure successful deliveryo Work with other business units to assist in gaining an understanding of IT costs

o Monitoring and reporting including the analysis of data to help identify system failures and short comingso Drive technical outcomes of multiple, concurrent projectso Manage stakeholderso Preparation of Request For Proposals and help review tender responseso Invoke service agreements with a range of IT serviceso Upgrade systems/software and provide on site technical support.o Responsible for the implementation and improvement of system commissioning and decommissioning processes and procedureso Monitor system data, review regular reports and initiate rectifications if necessaryo Provide updates and status reports to end users ensuring expectations are meto Support for over 60 concurrent users of multiple applications across 3 stateso Ensure customer satisfaction charters are met, including SLA’so Management of all project related QA processes and documentationo Analysis of and implementation of business systems and processes to improve efficiency

Key ResponsibilitiesDevelopmento Act as an interface between the sales team and developers to ensure new initiatives meet customer expectations and current development meets the project deadlineo Development of training materialo Co-wrote parts of the content management tool, Nucontento Managed parts of the design and implementation of several key websiteso Ensuring appropriate management were informed and maintain the system for logging of development changeTechnical Supporto Helpdesk and on site support to selected customers as requiredo Internal hardware and general software supporto Support for company written language, NuContentTestingo Devise and adhere to thorough testing planso Review procedures periodically ensuring developments were captured and subsequently testedCustomer Serviceo Meet with customers both on and off siteo Documenting specific requirementso Liaising with customers to ensure expectations are managed