Alexei Ivanov Email & Phone Number

Dubai, Ae

Reporting to CEO and responsible for managing the delivery of IT digital transformation, services and support needs for a fast growing SMB. Conceptualized effective plans and led high performing digital transformation of the company architecting and enhancing overall IT infrastructure, including ERP & BI, information management, collaboration, telecommunications, networks and information security. Administered $250K budget to ensure proper allocation/utilization of resources for driving overall IT operations. Developed and secured 3 years roadmap that helped to structure IT vision and provided clear visibility on IT tools and budget required to support business requirements. Key achievements •Prepared a roadmap for ERP migration including business\technical requirements, gap analysis, budget and ROI•Drove cost saving of 35% on contract and license renewals. Improved business control and efficiency through implementation of cutting-edge technology solutions and robust IT processes. Was able to redirect 64% of the budget from software leases to IT development and new tools •Reduced Cyber Security Risk profile by implementing end-user training, Endpoint Management, centralized antivirus solution and email filtering solution•Established a productive and performance-driven work culture by enhancing service desk KPIs for local and remote employees. Introduced corporate Intranet, asset, change, problem, information management policies that set a solid base for further IT growth•Reduced down-time, and improved performance by managing company-wide AI/ML initiatives, proactive monitoring system and decision making solutions•Ensured smooth flow of business-critical functions during catastrophic failures by executing business continuity and disaster recovery plans and procedures•Introduced IT policies and guidelines including: IT Acceptable Use, Cyber Security, IT Assets, Employee handbook. Revamped IT documentation and made it in lane with industrial best practices

Dubai, Ae

Dubai, Dubai, Ae

Reporting to Head of IT and responsible for managing the delivery of IT services and support needs related to critical vessel operations. Our 500+ users are located in the UK, SG, US, NO and UAE offices and offshore on eight seismic exploration vessels. Responsible for the development of efficient and optimized ITIL compliant service desk processes, prioritization, escalation, and resolution of IT S&S requests. I have introduced and maintained a service catalog. In support of the Head of IT, I monitor the cost of delivering IT services and recommend an IT service strategy and operational decisions that ensure services are fit for purpose and cost-effective. Used tech: Firewall (PaloAlto), Hypervisors (Hyper-V, ESXi), Domain controller, Office 365, MS Exchange, Storage, Network and WiFi (Cisco Meraki), Antivirus (Sophos, Symantec), PBX (Alcatel), Security analyzers (DarkTrace), VSAT, Inmarsat Fleet 77, Iridium, ACSKey achievements• Improved patch/update management which reduced vulnerabilities by 60% onshore and 87% offshore within 6 months • Implemented lean model of interaction with offshore team. That resulted in notable changes in provided services proved by positive feedback from the offshore teams• Implemented lean change and configuration management, to control infrastructure and system changes and prevented systems from unscheduled downtime due to improper planning, roll backplan, etc• Implemented & installed centralized digital signage system for all locations which improved the company-wide EHSQ awareness• Developed, implemented, and managed USB access for mass storage devices in all offices and vessels to improve overall IT security. I defined the use case, analyzed the requirements, negotiated and proposed alternatives• Managed the upgrade of outdated network equipment & A/P to Meraki for all offices and vessels • Highest Annual Performance Review (18 positive 360 Feedback forms from all onshore & offshore departments)

• Project Manager Reporting to CEO and responsible for developing and managing IT projects. Provided status reports regarding the project status to top management and CEO. For those projects developed scope, schedules, performed risk assessment, negotiated contracts and ensured timely implementation; Led team of 20 experts while managing end-to-end deployment of 10 IT projects to automate infrastructure and enterprise management for hospitality, government, and private companies. Some of the successful projects: ☆ Grand Cosmopolitan Hotel. ELV system integrator. WiFI/LAN/WAN/SCN/Security/Telephony☆ Rotana Hotels. 62 Properties. Enhancing security. Implementation of McAffe CTP and Managed services ☆ Time hotel. 8 Properties. Checkpoint implementation and network configuration ☆ Movenpick - Implementation of RES Automation☆ Dubai Financial Market - RES☆ Migrations of the data center from Dubai to Glattbrugg • Senior Technical Expert Worked in LUKOIL International Services B.V. (Dubai Branch) \ LUKOIL Overseas, under ITIL Framework as Senior Technical Specialist of services on the basis of the Service Contract. Desktop/laptop support, hardware and software maintenance with network installation and configuration. Resolved tasks with licenses, Exchange, Active Directory, File Sharing, Outlook, McAfee antivirus, DLP, and encryption. Videoconferencing support: Crestron, Extron, Cisco TelePresence equipmentKey achievements ☆ Outstanding work with the client. Highest KPI on the service desk system ☆ Received highest marks and feedbacks from the top management of Lukoil (Leading Russian Oil Company) with recommendation letters ☆ Recipient of a letter of appreciation from Project Manager for taking initiative, performing a datacentre planning and migration procedures, and resolving problems with client and contractors. ☆ Recipient of a letter of appreciation from the Head of Service Desk and Support for outstanding working performance on the client’s site.

Worked as Chief Technology Officer (CTO) in the private company (co-founder) provided the following services: IT audit and consultancy IT outsourcing Web development Application developmentCybersecurity assessment and development

Worked under ITIL Framework as IT Senior Engineer of services. High-security standards have been achieved with help of Kaspersky Endpoint Security with Security Centre. Managed the process of the antivirus deployment and integration with the infrastructure. Created from the scratch and supported the following hardware, services and infrastructure: gateway and switching based on MikroTik, Linksys, CISCO; webserver (Apache, nginx, MySQL); file server(proftpd, samba); backup(rsnapshot); multimedia broadcasting system (linux +VLC); monitoring system (dude, munin), wireless seamless solution based on Mikrotik Migrated and used Cloud Solutions for processing mail system. Installed, configured and maintained more than 350 websites based on the different CMSs (Wordpress, Joomla, MODX) Key achievements ☆ Planned, installed, configured & supported corporate WiFi based on Mikrotik. Achieved 85% seamless coverage ☆ Migrated email system from on-prem to the cloud. Raised to 99.9% uptime and stability☆ Implemented a proactive IT monitoring system that reduced the number of critical IT requests or incidents by 72%☆ Managed with Korean partners tendering, negotiation, delivery, and assembling of PCs. Upgraded more than 500 desktops ☆ Implemented first ITSM (Redmine). Reduced time for IT change approvals & assets and service requests by over three times☆ Integrated IT learning platform (Moodle) for studying that granted access to materials for people from remote locations☆ Performed business trips to Belgium, Romania, Germany, Korea, Ukraine, Russia, and established cooperation relations with other universities. As a result, I managed four projects from IT team initiated by EU.

Worked as IT Manager and supported five company’s offices across the country working in the metalworking sector.Held the following responsibilities: capacity management, software control & distribution, incident management, change management, configuration management, availability management, problem management• Working with VLAN, AD, SAMBA, GATEWAY, 1C (Accounting software).• Dealing with the consequences of hacker attacks. Vulnerabilities and audit the entire system fault tolerance and burglar.• Performed on the quarterly basis penetration tests using exploits, ports scans and security test frameworks - BackTrack, KaliLinux• Forming of technical documentations and department budget.• Staff technical briefing, maintenance of equipment and network. Mobile services and users support. (BlackBerry, iOS, Android)• Business trips to far located offices.• Forming of technical documentation and department budget.• Staff technical briefing, maintenance of equipment and network. Mobile services and users support. (BlackBerry, iOS, Android)• Business trips to far located offices.