● Conducted data mining and data quality assurance ● Review costs for the department, collected data for all shifts and created best practices to cut cost ● Manage a team of 115 associates to meet business objectives including reaching an unprecedented volume of 243,000 packages processed within 10 hours ● Ensure all customer order are shipped within the promised time● Provide solutions to fulfill the daily requirements of processed units by strategically allocating resources● Lead QC of processes to mitigate packing errors and reduce costs to successfully achieve productivity targets

● Analyze and report metrics to drive continuous process improvement in productivity and quality ● Manage a team of 60 associates to meet business objectives including reaching an unprecedented volume of 90,000 packages processed within 10 hours ● Guide execution of standard operating procedures leading the department to the number one ranking in the Amazon network● Directed 3 projects focused on improving employee retention, productivity, and motivation ● Assisted the area manager in assuring accuracy of inbound orders that were delivered to the warehouse● Processed outbound orders to verify completeness prior to authorizing their shipment ● Assessed and presented daily metrics to support the Operations Manager in identifying areas of improvement