Provides excellent customer service, quality food and beverages, and outstanding cleanliness and sanitation.

Volunteer position, providing education and ongoing support to both newly-diagnosed as well as long-term patients, families, and caregivers of the genetic condition, Alpha-1 Antitrypsin Deficiency. Organized, planned, and scheduled quarterly Alpha-1 Support Group meetings in three different cities across the U.S. Organized and planned fundraising events such as an annual Walk for a Cure. Advertised amongst support group patients and family members as well as industry representatives and local physicians. Planned and ordered catering, arranged speakers and meeting facilities, and prepared educational opportunities for each meeting. Worked closely with Co-Leaders, National Support Group Program Coordinator, group members and industry representatives to achieve our goals. Provided one-on-one support as a peer guide to similarly affected Alpha-1 patients. Organized calls to action and provided education on advocacy opportunities, fostering and promoting Alpha-1 advocacy at the local, state, and federal levels. Interacted with government officials and representatives concerning issues related to Alpha-1.

Optum Infusion Pharmacy, formerly Diplomat Specialty Infusion Group. Remote, front-line, telephone-based (inbound and outbound) customer service. Responsible for scheduling shipments of pharmacy infusion medications and supplies, coordinating nursing and insurance, and providing patient education and support. Displayed proficiency in Microsoft Office and Google equivalents, telephone etiquette, Customer Relations Management (CRM) software, Electronic Medical Record (EMR) software, and payment collection while routinely and simultaneously navigating between each while on a call. Experienced in rare disease patient education, HIPAA, commercial and Medicare health insurance, appeals, and drafting Letters of Medical Necessity (LMN's). Researched, created and presented multimedia presentations to the team and served as an expert on patient experience regarding a specific rare disease process. Experienced with serving the medication support needs of various chronic disease patient communities including Alpha-1 Antitrypsin Deficiency Augmentation Therapy, Tumor Necrosis Factor Biologics, Enzyme Replacement Therapy, Primary Immune Deficiency Diseases Intravenous and Subcutaneous Therapies, and Multiple Sclerosis Infusion Therapy.

Diplomat Specialty Infusion Group purchased by Optum in Feb 2020.

Small scale, personal catering. Planned and created recipes and menus, purchased ingredients using a budget, and completed general bookkeeping. Responsible for ensuring food safety, providing excellence in food quality, outstanding customer service, impeccable cleanliness, and self-marketing. Delivered completed orders and provided in-person service for larger events.

Volunteer position which drew on previous experience in English tutoring to teach an advanced class in English as a Second Language to Spanish speaking adult students. Served as the primary educator and frontline contact person for class.

Tutored students in college-level writing, assisted learners in accessing school resources, and led new students through the college orientation process.

Inventoried, ordered, and merchandised food products. Managed food safety at the store level, maintained efficient and profitable relationships with vendors, supervised a team of 20-30, and provided exceptional guest service.

Provided outstanding guest service and prepared exceptional food and drinks in a safe and clean restaurant.

Led a team of 20-30 line cooks, prep cooks, and dishwashers during dinner service each night, conducted nightly inventory and created prep levels for the following day. Supervised and assisted with nightly cleanup, managed food safety protocols and created exceptional quality food.

Opening staff. Supervised and scheduled a team of 35 prep cooks, line cooks, dishwashers, and expediters. Handled food safety, quality, consistency, and cleanliness. Developed recipes, conducted inventory, ordered product and supplies, and managed the line and prep kitchens during lunch and dinner service.

Responsible for providing guests with outstanding service, quality, and cleanliness each and every shift.

Responsible for managing the day to day operations of a multi-million dollar restaurant. Supervised, scheduled, directed and trained an average staff of 35, as well as subordinate managers. Managed all aspects of the restaurant including, but not limited to, food quality and safety, customer service, restaurant cleanliness and sanitation, profit and loss, and facilities management. Supervised a crew of 6-15 per shift, Managed all aspects of food safety, food quality, guest service, and restaurant cleanliness during the shift. Additional responsibilities included cash control, ordering, inventory, equipment maintenance, and store opening and closing.

Transcribed and fulfilled physician orders, provided direct patient care, practiced keyboarding and telephone etiquette skills, as well as inventoried and ordered necessary supplies for the unit.

Responsible for managing the day to day operations of a multi-million dollar restaurant. Supervised, scheduled, directed and trained an average staff of 35, as well as subordinate managers. Managed all aspects of the restaurant including, but not limited to, food quality and safety, customer service, restaurant cleanliness and sanitation, profit and loss, and facilities management. Supervised a crew of 6-15 per shift, Managed all aspects of food safety, food quality, guest service, and restaurant cleanliness during the shift. Additional responsibilities included cash control, ordering, inventory, equipment maintenance, and store opening and closing.