Amy Burns, Cams, Pmp, Popm Email & Phone Number

Philadelphia, Pa, Us

Global Financial Crimes

Pennington, Nj

I&BST Project Management Organization

Pennington, Nj

Honolulu, Hi

Support National Marine Fishery Service (NMFS) Pacific Island Regional Office (PIRO) in executing a strategic and tactical human resource-related initiative regarding the development of Standard Operating Procedures (SOPs) for operational processes such as budget, travel, procurement, and communications.- Participate in cross-functional working groups and collaborate with PIRO staff to capture and analyze business processes for the development of documents designed to clearly outline how to efficiently, accurately and consistently execute a process.- Create metrics to quantify performance measurements and management; incorporate customer accountability mechanisms to facilitate timely and accurate service delivery- Collect and accumulate procedural information through interviews with process owners and SMEs; researching and analyzing data and documentation- Develop written presentations to train PIRO staff on the SOPs- Present roll-out sessions to PIRO staff to introduce new SOPs and provide key highlights on each of the processes

Iselin, Nj

Assist small to mid-size businesses leverage the internet to reach a broader population of clients. Specializing in web design, domains, SEO, E-commerce, email campaigns, social media and internet marketing.

Hopewell, Nj

System requirements specifications (SRS) elicitation and creation. Including both user interface (UI) and Oracle-based database design specifications.Research and documentation creation for large technology strategy initiative proposals.Documentation of the design and implementation of the platform's new infrastructure.High focus on deliverables meeting the needs of the scope items and requirements. Create handover documents providing production support team with key details of the specific packages, procedures and/or tables created/effected during project development stage. Establish and maintain aging reports, trends and statistics of production support CQ tickets. Project support for new development initiatives to support the AwardChoice equity/stock options/ESPP platform.Governance over Conversion Support items and related deliverables.

Developed and published a suite of training materials including user manuals and internal online courses outlining the available administrator tools and enhancements available on the MLU Learning Management System (LMS). Key team member in building a Sharepoint library for all training materials, FAQs and helpdesk point of reference for all MLU administrators. Heavy involvement in launching ML mandated online courses to its 60,000+ employees. Instructed virtual classroom training sessions on various LMS platform tools.Gathered requirements for design and development of new self-service LMS tools.Designed and maintained MLU's role in ML's Client Transition Program.

Merrill Lynch University (Mlu)

Provided Tier 3 help desk support to Merill Lynch employees on an array of Learning Management System (LMS) features and administrator tools.

Allentown, Nj